Sherwin-Williams Paint Store

"This store has employees that clearly hate working until closing time. Just asked for stirring sticks for the 4 quarts of paint and she said I only get 2. I told her I bought 4 quarts from bowie and they didn't give me any. They said I have to drive 30 minutes to get the stirring stick in Bowie. Don't hire immature young staff who just want to go home and not help customers. DO NOT GO TO THIS STORE. GO TO LOWES AND HAVE BETTER SERVICE"

"When I first arrived, I was the only one in line. I was using a small night table door for color matching. The associate had trouble with the machine but rectified it. The store started to fill up and he was the only one in the store. The color he mixed didn't match with the door so I rejected it and found a better match from paint chip. I spent almost a hour waiting while he assisted other customers, too. I understand his dilemma, however, I've had much better service at other SW locations in Forestville and Oxon Hill. They were very knowledgeable."

"For months I was able to call the store before arriving and was willing to prepay. The previous personnel was two white guys; they were replaced by a young Black woman and a younger guy. At one time, both the new workers and old were in the store. The new personnel was handling the front desk. They were managing the customers so poorly. I left, called the store, and returned to the store and picked up the paint. On my last visit, the new personnel was there. I tried to get in my order. The women said the pre-call service was stopped. I called the Clinton store, and she said that was not their policy. I no go 10 miles out my way to get good customer service."

"Aaron was amazing. I called twice to place my order and even added an additional item at curbside. He was wonderful. I think the prices are a little high, but the service is always exceptional and I have used this company for years."

"If there was more consistency in the customer service. My last visit was very disturbing as I was not greeted upon entry and I stood awaiting assistance and was never acknowledged. There was one associate (male) assisting a customer at the counter and one associate came from the back (female) and she was busy unpacking a metal stool that had just arrived in shipment but she did not even speak nor asked me if I had been helped or need help. I did not feel welcome nor appreciated. Lowe's was a few doors down and I could have easily went there to get paint. Because I purchased a small container of paint to paint my kitchen island, I only purchased the same brand to do my kitchen cabinets for cohesiveness."