Carpetland

"Update: The estimate was sent over a few days after we’re expecting them. The estimate looked very reasonable. We had already decided to go with another carpet store by the time we received the estimate. Based on other favorable reviews, had we gone with Carpet Land I think the install would have been good. We went into Carpet Land hoping to be done with our carpet purchase/installation search. The sales person Ben seemed to be helpful and the prices seemed reasonable. We mentioned we had measurements from another carpet service provider which he said if we could provide those measurements to him, he could workup an estimate the next morning. We mentioned we were on a tight deadline for installation when we spoke in the store. Unfortunately, more than 24 hours later still no estimate and a phone call later he said hadn’t gotten around to it with no mention of when he would have the estimate to us. We don’t understand the change in the level of customer service or the disinterest in assisting us with this 2,000sq ft project. We are continuing our search for a reliable carpet business."

"if the installation is as good as the sales rep Benjamin was we are going to be super pleased w/our new bedroom carpet! bought laminate from them 8 years ago so we came back and were not disappointed."

"In a day and age when customer service is a lost art, Ben went above and beyond to provide excellent customer service. Patient, friendly, knowledgeable and polite, he will get my return business whenever possible."

"We had recently written a one star review but since reading the review Vigan has been extremely kind and responsive in making sure we were happy with the installation of our carpet. He even came out to our home in Woodbridge and sent the installer again who was very cooperative in fixing all the issues we had. We wanted to give them credit for their professionalism and attention to the matter and for making sure we were satisfied with the carpet in our new home. Mistakes can be made by anyone but the fact they fixed the issue immediately is what sets them apart from the rest."

"Revising my previous post to highlight Carpetland's five-star customer service. When Management heard that we were unhappy with our area rug purchase (due to a misunderstanding about the return/exchange policy) all three locations pitched in to quickly find us the right rug at a price we could manage. We even ended up purchasing a small second rug for another room. It's nice to do business locally and work face to face with people who care about the outcome."