Pet Palace Inc 253 Scranton Carbondale Highway, Scranton, PA 18508

"We bought 2 dogs from this place and we were so lucky. We received the most wonderful dogs and had so much help from staff and the owner. We had no issues with our first pup, and we loved him that much that we came back for a second. The second pup we brought home and he was whimpering so we were worried something was wrong with him. The owner was available around the clock with any questions and advice to help our family adjust to our new addition. He recommended vet visits, products, advice and reassurance throughout. It turned out that our dog had no health issues, just adjusting to his new enviroment. They're both happy and healthy dogs. The best dogs we've ever had. Thank you so much for this experience. 100% recommend."

"I absolutely love going into this store! It’s very clean, smells nice, and the puppies are well cared for. My family and I purchased 2 puppies from them last year. They were very healthy and extremely energetic. The staff was very knowledgeable and gave us time to play with the pups. We were even told that we could bring our dog in for a meet and greet. They answered all of our questions and helped us pick out some of their favorite toys to bring home. Some of the staff had grown attached to our girls and visibly had tears when they were saying goodbye. The staff even showed me a couple cute videos that were taken of my puppies during their playtime. We had a couple issues with taking 2 sisters home and I called the owner (which they encourage you to do) and he helped tremendously and offered several suggestions to work through the issues. It is so nice to have an owner that cares beyond the sale. Since then, I have brought the pups in several times to visit and every single time, they run to them, with their butts wiggling. I cannot recommend this place strongly enough in this area, if you are looking for a nice family business with employees that love and care for the animals. I would never have purchased my dogs from here if I thought they had come from anywhere except a reputable breeder."

"This place is absolutely awful!!!!!!! The dog cages are extremely small for the many dogs in the store. The dogs can barely walk around yet stand up in these cages and there is no water inside these cages. The dogs look like they haven't been outside in weeks. We asked the employees what they do with the dogs overnight, THE DOGS ARE LEFT ALONE FROM 5PM TO 12 PM THE NEXT DAY. I am absolutely enraged about this. We also asked the employees if the puppy goes outside, THEY SAID NO. These poor animals stay inside these cages until they hopefully get adopted or end up dying. This is the conditions for only the dogs. I can't even describe the conditions of the other animals held in this store."

"I would give this place 0 stars if I could. This is disgusting and animal abuse. The dogs do not go outside, are not taken out of the cages and the dogs seem to be sick. They need to be SHUT DOWN! The workers admit the dogs are not being taken care of. Please boycott and get this place closed"

"Wish i could give 0 stars. My boyfriend and I went here the other day and the bunnies had NO food, water or hay. They were eating their own feces. They looked sick. The bedding in their enclosure was NOT the correct one for them to have. They were in fish tanks. This place needs to be shut down. They dont care for their animals here."