Value City of New Jersey

"If you want to go check out some low priced furniture then u say do it. Just be prepared to be constantly nagged by a salesperson. Worst part of my experience was how pushy she was..I felt smothered and after I committed to the sale I just wanted to get the hell out of there"

"We had been in the store shopping for a sofa with Letha. We were told that the sofa we had liked would be shipped in approximately 4 days. Later on we had called her to place the order and asked if it would be delivered prior to Christmas (date of call was 12/19) and my question went unanswered. I went on to ask three more times while trying to place the order over the phone and again my question was ignored until the fourth. The answer given to me by Letha implied that she can't give me an exact date until the order is processed and paid for. I confirmed that I wanted to place the order and paid online as instructed. I sent over the transaction ID and was acknowledged that it was received by Letha. I called back after a couple hours to confirm the delivery date and was then told that I won't receive delivery until February. I was then lied to as she exclaimed that she told me this while placing the order which absolutely was not the case or else I never would have placed the order. I told her to cancel it and refund me but she persisted on having me come back to the store to reselect something that's coming in sooner and despite me being firm that I wanted my money back she kept at it. Eventually she stated I can have my refund but I had to drive back to the store to receive it despite the fact that I was able to pay remotely. I mentioned that I am nearly an hour away but she made it clear that the only way to process the refund is by coming into the store to retrieve it. I called the store again this morning to try to get my refund and was helped by someone else (who's name I didn't get) and they politely helped me and were able to process the refund efficiently and respectfully for me. The fact that someone else was able to assist me with processing a refund remotely further highlighted Letha's willingness to speak untruthfully to the customer. Edit: Angela was the person who had helped me with the refund and was exceptional kind and helpful."

"Was sold a bedroom set and when it was delivered, had multiple busted non functional damaged drawers. The delivery guys were nice but didn’t have any booties to cover their muddy shoes and tracked dirty onto new carpet. When we called the manager to report the drawer situation was told there might not be anything they could do since it was a floor model and no longer in stock. Was given the run around for two days until finally was able to schedule a service appointment almost two weeks after delivery. In the meantime we are left with damaged drawers unable to be used. Spent a decent amount of money and wasn’t even offered any type of reimbursement or apology!"

"It took me a lot of time to find something that my wife and I liked. I ordered furniture for two rooms. The salesperson Juan was very helpful. A few weeks after ordering, we were informed that the manufacturer went out of business and were told we would not receive our furniture. Not their fault and I totally understand. What I DON’T understand is the company telling me that since one of the rooms I ordered was a “special order”, and I don’t get my 25% deposit back. They claim that there are no refunds on special orders. But they can’t get me the furniture I ordered!!!! How do you hold someone’s money when you are unable to delivery the furniture????? Now I have no furniture AND I have no money!!!!!"