Lowe's Home Improvement

"I went shopping at the Langhorne, lose this morning and there was a sales person who went above and beyond helping me on her name with Sarah. I just wanted to give extra kudos to her. you have a wonderful employee In her and I just wanted to thank her again very much for all the help she did and Going Out of her way to help me find what I needed.2/2/24 Deborah deValk"

"I had a warranty item (Kobalt) which needed replacement. The owners manual indicated 5 yrs. I was finally issued a In-store Credit which I used to purchase a new (identical) item. I then received a call 01/30/24 to let me know it was out of stock and will not be coming back on stock. They canceled the order and are now mailing out a new credit. KOBALT's policy is exchange or refund...LOWE'S does not even back their own brand. And the mgmt at LOWES in Langhorne PA definately don't know their systems or proceduler/policies. Buyer be aware. Maybe Home Depot is the smarter choice."

"Stopped here for a few tile tools and received assistance from some great associates today! Every person you ask knows exactly what aisle your item is in! It's unbelievable! Outstanding!"

"We decided to take advantage of the free estimate for carpeting (other places wanted a non-refundable deposit of $35). So far, everything has gone smoothly. There was a glitch when I received an email stating that I was eligible for a $500 gift card if we ordered our carpeting (any type of flooring) by 1/3/24, but it didn’t state how to go about getting it. We decided to go into the store to inquire. The first gentleman we asked stated that he was new and would need to ask his supervisor. While waiting for his supervisor, another employee was walking by and he asked her if she knew what to do. She hadn’t heard about the gift card and called for her supervisor. Her supervisor was available right away and came right over and, since he also hadn’t heard about it, started calling customer support to find out more. The first two numbers he called hadn’t heard anything about it either and I could tell he was getting frustrated, but determined to help us. Finally, the original supervisor was available and we all filled him in on what was going on. He was also unaware of this gift card offer and started making phone calls as well. Everyone kept apologizing to us for the time it was taking, but my husband and I were just amazed that they were all kicking around ideas on how to get us the gift card, and not giving up. The supervisor who seemed to be the most knowledgeable, even gave us a card with his extension to guarantee that he would get us the gift card if he couldn’t figure out what the process was! Finally, on his next phone call, he found a person who knew about it and explained what we needed to do to get it. Now, I’m just waiting for the email with the link to pay, and we’ll be good to go! I’ll come back to edit this if there are any problems, but so far, we’ve been impressed with how above and beyond the company employees have been."

"My mom and I visited the Langhorne Lowe’s in search for a new oven since hers stopped working just days before Christmas. Jenn in the appliance section searched the whole store to try to find any model that was in stock in the store for us, but unfortunately Lowe’s does not keep inventory on site anymore. Jenn searched for a few models in the warehouse that could be delivered next day and we found the perfect solution. She was very honest and open about all costs associated with having the new range delivered, as well as being very knowledgeable about the process. Most importantly, she was so kind. Thanks to Jenn, we’ll be ready to cook before the holidays. Many thanks to her!"