CVS

"I have been a faithful customer of CVS Pharmacy since 2009. I recently had a not so good experience with CVS at Constant Friendship in Abingdon. I have been slowly transferring my medications to the Abingdon location. Recently, I attempted to order my pain medication through the app, as I do monthly. I hadn't heard back after a day, so I decided to give the pharmacy a call. Getting in contact with the Abingdon location is really hard. You cannot talk to someone directly and you have to leave a message. After my second message, that I sent 4 hours after the first, the pharmacist finally called me back and told me she never received an order from me (even though I have email confirmations). She had an "I don’t care" attitude. I understand that the pharmacist can't do anything without a prescription but the customer service is horrible. CVS in Aberdeen would have told me the situation, kindly would have sent a message to my doctor for a renewal prescription, and would have told me to follow up. The pharmacist in Abingdon didn't care to assist with anything. After I hadn't heard from Abingdon, I had put the order in with Aberdeen before the pharmacist in Abingdon called me back. While we were on phone, the Abingdon pharmacist seen the Aberdeen order and just wouldn't budge to help me. I felt like I was being treated like a drug addict for trying to fill my medication for my rare debilitating autoimmune disease. While Aberdeen is a little further from my new home, I will continue to use them and have my medication mailed to me so I won't have to feel worthless with the Abingdon location again."

"This pharmacy continues to go downhill, fast. They are constantly out of medication, and their estimates for when it’ll be in stock are always wrong. Terrible communication, and the voicemail-only system is such a slap in the face to customers. Sometimes they call me back, sometimes they don’t. Hire more staff, or pay them better. If I wasn’t forced to use CVS by my insurance, I would’ve been out of here months ago."

"I was in line to pick up my RX and a customer cut in line saying she had been waiting for her RX. The young lady the customer cut in front of told her there’s a line and that we have all been waiting. The two women went at it and the pharmacist assisted the woman who cut the line. I agree with the young lady - that customer should’ve gotten in line like everyone else. Just because you drop off to wait does not give you the right to cut the line. The employees should have also advised that customer to get in the back of the line and wait her turn."

"They leave prescriptions processing for days and do not let you know when they are out of stock. I have had multiple issues with them not calling me so that I could transfer my prescriptions elsewhere. They also do not answer the phones and don’t call back when you leave a voicemail. Incredibly unprofessional."

"Picked up my prescription that has a limited shelf life only to realize my prescription was only partially filled. I’ve called twice to try and resolve the issue. After 4 days and transferring my prescription to the CVS in the target Bel Air it’s finally resolved"