west elm

"Been there for about 30 minutes. No one approached us. Not even a hi."

"The manager at this location is incredibly unpleasant to interact with and should definitely not be working in a customer-facing role. I would suggest doing yourself a favor and shopping for home furnishings at a place with kinder employees"

"Don't buy furniture from here or West Elm. The customer service on the back end is horrible as others have posted below. It is taking over 6 MONTHS for them to make a delivery of my order. 6 months! When you call customer service you get nothing but attitude and excuses. Help from the store? I haven't heard from the store one time since I bought my furniture. No follow ups. Nothing. I'm disappointed in West Elm and will not order from them again."

"I’m so disgusted by west elms customer service. I ordered a vanity august 2022…before west elm noted if things were backordered. It was rescheduled and pushed back many times. The vanity was delivered in June 2023 with a broken top. The next two tops were also broken. All in the same spot. With more than a month between each replacement when the item was in stock. I was told I could return the top for a refund. It has been an enormous waste of hours of my time just on the phone. I am getting the run around and it feels like a scam. I honestly feel like this is purposeful. It’s $670 which is not insignificant. I will never shop with them, or their other companies again."

"This is a nice two story West Elm. They have two floors of all kinds of furniture and home decor. They are located in a large building below Life Time Athletics. Very little parking outside the store, but there is a parking garage real close where most people park."