Zulma's Maid

"*Edit* Even though it was not our responsibility to contact you about a missed scheduled cleaning, we reached out to you via the phone number from which you contacted us, there was no response for several days and there was no voice message about contacting the office because you were "out of the country". Once we left a review you contacted us and asked us to take down the review (2 months ago), but what you didn't do was try to reschedule or rectify the situation or even appologize. I stand by my comment that Zulmas Main blew us off because we made a report of damage. They did not contact us multiple times as claimed either. We had no contact from their office or a secretary at all, even though they set up the appointment that was missed. Thank you for the response however we have moved on to another cleaning company. We had a good experience with this company up until we found a damaged blind, see picture, string retied and blades of blind not straight. The owner "Giovani" emphatically denied the damage however we know the blind was not in this condition before the last cleaning. After discussion Giovani offered to replace the blind and came a few days later and replaced it. We thought this was great and nice he went out of his way to take care of it. Where things went wrong is the company did not show up for the next scheduled cleaning and is no longer replying to our texts. Essentially they are now totally incognito after replacing the damaged blind. As a previous reviewer reported this company blocked them and ignored them as well after an incident. This demostrates a lack of problem solving ability and lack of professionalisim. If Zulma's Maid no longer wants to clean our home, then why not just say so? Being ignored like this is very strange and not something we've expereienced, especially after the damaged blind was replaced. We're left scrambling to find a new service and left wondering why they won't reply, perhaps this review will let them know that simple communication and clarity goes a long way rather than blowing us off which is childish at best."

"I have been using Zulma's Maid services for many years and not once did they fail at providing excellent total house cleaning services for us. They are always professional and very timely. They can be counted on and are extremely honest and caring professionals! You can count on Zulma's Maid to do an exceptional cleaning job every time they step into your home or business. I highly recommend them, they are a incredible professional cleaning service!"

"I was out on my overseas assignment for 6 months. So, when I came back home it needed some good cleaning. I contacted this company and they sent Three nice ladies who did a perfect cleaning job of my house within one day. Many thanks. Very satisfied. Recommended!"

"I have used Zulma’s maid service several times for cleaning my bathrooms . They do a great job and the work is done thoroughly. They are very friendly and personable and easy to deal with. I would strongly recommend them for any kind of cleaning you need done, they are fantastic !"

"I highly, highly recommend Zulma, Giovanni and their entire team. They consistently do a very detailed and thorough cleaning. They are honest and responsible. I feel completely comfortable leaving my home with them. We have had a few cleaners over the years. I was very nervous about finding someone after we lost my parents’ cleaner whom I’ve known for 25 years. Through google reviews I found Zulma. They had much better pricing than a local, larger competitor and offered much more services. They have never complained about dealing with our 5 dogs. They are super nice and friendly. I really am incredibly grateful to have found them."