Bank of America (with Drive-thru services) 101 West Baltimore Avenue, Media, PA 19063

"The parking at this branch is a nightmare! There are about six or seven spots in the bank parking lot, but it appears that the employees take up most, if not all of the spots. Therefore, customers cannot park. Also, street parking is metered, so one cannot park without paying. There is also only a walk up ATM, but again no parking spots in order to use the machine. I am disappointed because this branch is the closest to my house, but I will be looking for a more accessible location. **EDIT** 1/20/24 This location is never open. The location never reopened this location after the Covid shutdown. Customers have to make an appointment to use their services (even to deposit or withdraw money) or use the ATM. They did add a second ATM (drive up), but there is a limit on the amount of money a person can withdraw. I am not sure why they still have this location if it os not accessible to their customers."

"Went to sort out a few things as I couldn't log into my account. Mike was super efficient and very patient. Really good experience. Lovely staff who go out of their way to help."

"I encountered an issue with cashing a check from this bank. The teller, Janet, used finance jargon that I did not understand. When I asked her to clarify the issue in terms that I could understand (since I do not work at a bank) , Janet was condescending and dismissive when explaining “exactly what I just said”, yet still not clarifying or explaining the issue. She offered me no solution or any alternatives to getting my check cashed. She simply returned my check and ID and said “No, we can’t cash it”. An additional concern was that another teller (name unknown, but not a bank manager) came over to me and asked “if you don’t mind , what is the check for” which is not standard policy nor is it customary practice. In fact, it was invasive. The whole experience was embarrassing, as the tellers behavior and tone towards me suggested that they believed I had stolen the check after profiling me (even though I showed them two forms of ID and explained that they could review the account the check was written from and see that the same amount of money is disbursed to me at the same time each month. I also called the account holder/check writer). They only cashed my check for me after I (as well as the account holder/check writer whom i called) repeatedly insisted they call the account holder to verify. I also want to add that the bank manager was not busy and yet observed this interaction from the very beginning and never once came over to help explain or assist with the issue. Prior to this interaction, I had considered opening an account here since this is the bank that my employment checks are written from. I will not be spending any money to cash any more checks at this location, and I certainly will not be opening an account here."

"I had a bit of a complicated issue and Mike Czelecz, relationship banker helped me over the phone and when I came to the branch the same day, he took care of my pe and really saved a lot of time. I recommend you ask for him if you any assistance. He is what good service is supposed to be! Thanks Mike."

"One of the bank tellers is very rude and unprofessional. Went in on a Saturday to talk to a customer representative. One other person was ahead of me. The bank teller called to me from her window and asked me what I wanted. She then rudely proceeded to tell me that they couldn't help me because they would be closed in a 1/2 hr and there wasn't time to take care of me. I left. I went to another Bank of America bank and even though it was close to closing time, they took care of my needs. The representatives at this branch were extremely polite, professional and helpful. I would rather drive further to use another branch than to go to this branch again."