Ferguson Bath, Kitchen & Lighting Gallery 302 Harry S. Truman Parkway, Annapolis, MD 21401

"Horrible customer service. Sales person, Daine ordered the wrong vanity and Ferguson not accepting responsibility and rectifying. Leading up to placement of the order we discussed one model. Then when he submitted the order in the system, he changed the model- $3600 mistake for which he will not own up to. Shame on me for not noticing - however I was amidst chemo treatment and my eye for detail less than stellar. But if you can’t rely on the showroom consultant that’s supposed to be super knowledgeable, then what’s the point of shopping in a more high end store. Now the wrong model is here and has a defect on the front with the resolution unclear and still in the works. I should also mention that over the course of working with Daine, he couldn’t be bothered to return phone calls. One time I had to go to the store 4 days after chemo in order to get questions answered on the shower door. Another time I couldn’t get Daine to respond to me, I wasn’t able to physically get to the store and so I called and fortunately the operator sent me to someone from another store who helped call the shower door manufacturer to find out where my estimate was. Bottom line: Save yourself time, money, and frustration and go to another store for kitchen/bath needs."

"Great place to see some of the latest kitchen and bath accessories from designer brands like Miele and Subzero, but also regular brands like Kohler and American Standard. Their prices, even for the high end merch, were pretty fair. We didn't try the design option (yet), we only perused the showroom as closing time was near. We'll certainly be back as it gets closer to renovating our master bath."

"I very much enjoyed working with Shannon! She was at all times very professional, pleasant, and helpful. She has extensive knowledge of the product lines sold at Ferguson and was very mindful of my wants and needs when working with me to choose the best products for my space. She communicated with the different companies we ordered from to ensure the items were delivered in a timely fashion. I highly recommend working with Shannon and using Ferguson for your bath and kitchen needs!! Two thumbs up! :)"

"Shannon at Ferguson was awesome. Very helpful on our purchase of linen cabinet and vanity. Offered tons of suggestions and worked with us on special order. Had an issue (damaged cabinet - NOT Ferguson's issue) & Shannon was all over the problem. She worked with the manufacturer and the replacement product was replaced quickly."

"We worked with Shannon at Ferguson's Annapolis, MD showroom to pick out fixtures for two bathrooms. We weren't able to find what we wanted at other stores and we found the process a little overwhelming. When we met Shannon, she helped us pull everything together effortlessly. She listened to what we wanted and made the process easy and enjoyable. She went above and beyond, especially in our quest for grab bars that looked like towel bars. She had grab bars in mind, but they didn't have them in the showroom. She asked the distributor to send pics of the bars that he installed in his own bathroom so we could see what they looked like in an actual bathroom. They were the perfect solution! We love all of the fixtures we purchased from Shannon and we would love to work with her for any future projects. She provided excellent customer service and communication throughout the entire process!"