The Home Depot

"Had a flooring install done. Flooring is fine, but HD measured wrong initially, resulting in a significant overage in materials (135 feet leftover floor, not needed) plus a corresponding overbilling on installation since it is charged per foot of installed floor. HD took the materials back (mind you we had to schlep 10 boxes of heavy flooring, 10 tubes of caulking, and many many feet of baseboard and trim to the store - after having paid for delivery!) but I have been fighting for a month now to get money back on the install part of the cost. Since HD makes you pay the full amount of material and labor up front and well in advance of the install, you have little recourse in my situation except to hope they do the right thing (they don't). I understand this is only a few hundred dollars, but it is what is due to me and I should not have to fight so hard for it. It should have been immediately refunded after the materials were brought back. I would not recommend a floor install by HD. If you do, be prepared to fight about the bill and set aside lots and lots of time to make many calls to the store, to corporate to the installers- rinse and repeat- and keep record of your frustrated attempts to get what you should get. Never again."

"Cyber Monday we bought a Christmas tree. It was a $200 tree on sale for $80. This tree is beautiful. 7 feet tall with lifelike needles, pre-lit. It comes with a remote to change the patterns and wrote l white to multi colored lights. We bought the floor model, so there was no box, but we got the directions. We thought they would take it apart, but we had to. That was my only complaint."

"The store and everyone who worked there was wonderful. However we bought a new fridge and it was supposed to be delivered in a 4 hour window. They tried to come 2 hours earlier and we weren’t available so they canceled our delivery. When I called to talk to them. The man from the 1800 number was very rude basically telling me it was my fault I was at work 2 hours before the 4 hour time window and would have to reschedule the delivery. Why even give a delivery window if you’re not going to come between the time frame given."

"Started using curbside pick up and it is a fantastic service. The app says the order will be ready in about 2 hours but it was ready much sooner. Then just pull into a numbered parking space and check in with the app or email. Very easy."

"So we came into the store wanting to rent a truck and when we called there was o e available and 15 minutes later it wasnt. You are not allowed to reserve a truck even though we were 15 min away. The employees at the customer service were rude. Other workers were nice and the store was pretty clean. They have pretty decent prices. Employees that are hired in the sections are pretty knowledgeable."