PetSmart

"Great place for all animals. Just wished they cleaned a little more in the store. Smells like you’re walking into a cat litter box but what can you expect from a pet store. Highly recommend them power washing their entrance as it’s a strong odor walking in"

"The customer service here today was incredibly disappointing. I arrived 30 minutes before closing to exchange a sick fish that had passed away after having it for just two days. Despite the 14-day return policy, I was told I couldn't exchange the fish because the staff member from pet care had left 30 minutes earlier (a whole hour before closing). I was told there were only two staff members left in the store and one guy hadn’t been trained to scoop fish. Anyways, the other person I dealt with who was trained on scooping fish, Alexis, was extremely rude and refused to assist me even though she had sold me the sick fish just two days before. It was frustrating to be told that I'd have to pay a price difference if I were to do an exchange and get the exact same fish simply because I used my petsmart points to purchase the sick fish. This made absolutely no sense because I was literally planning on getting the exact same fish. Anyways, I was more irritated at the fact that Alexis refused to get me a new fish because she was busy counting money 30 minutes before closing and claimed that she wasn’t assigned to the fish section today. Who else is supposed to service customers who want fish if there are only two employees left in the whole store??? Alexis' behavior was unacceptable, especially given her rude demeanor. When I came two days prior she was on her cell phone making a personal call WHILE getting me the fish that died after 48 hours. Alexis needs to undergo rigorous customer service training as she is the rudest person I have met in a while. I’m not sure why someone who works at a pet store has such a nasty attitude and acts like customers are bothering her by asking her to do her job."

"A great PetSmart, with a great pet hospital and an amazing salon for your pet. This is our preferred salon for bringing our dog in for a nice bath and cut. The store staff are always friendly and the lines that check out are always short. Their selection of foods and toys and accessories is wide and the prices are generally pretty reasonable. Definitely recommend starting by for your pet needs!"

"I highly recommend the dog training course. Be sure to ask for Lee - She brought passion, common sense, discipline (for the owner and the dog!), and decades of experience supplemented with extensive studies of dog behavior. It was like magic watching her interact with the untrained dogs in our beginner class. I've applied her training successfully to dogs with completely different personalities, including my own anxiety ridden rescue dog and others' rambunctious, high energy dogs and seen instant results."

"I've now taken six, yes SIX, classes with Lee at the Chantilly petsmart. Why so many classes? Because they WORK! I took beginner, intermediate, advanced, and brain games with my 3 year old husky and puppy and intermediate with my younger husky. While there is so much to learn online about dog training, nothing beats the in-person support of an expert. And Lee is an expert. Through taking classes with her I've learned how to communicate with my dogs and become a better handler. Lee is always there to help with every dog and owner's individual challenges and makes sure nobody goes ignored in class. I will continue to go back for the incredibly valuable help from an incredibly skilled trainer! If you're looking to gain confidence in training and handling your dog along with building a better relationship, there's no better value than these classes!"