The Pet Store

"if i could rate a 0 i would. i bought a bunny from there. i had no paperwork given to me, no information, no consent form, nothing. 2 days later my bunny died, proven it was because of the neglect given to him during his stay at the pet store. i reached out before he had passed away in search of advice or help. i received nothing but disrespect and attitude from morgan on the phone. saying “well what do you want me to do about it?”. this business doesn’t care in the slightest about the animals, they just want the money and what happens after that they don’t give a care in the world. i hope this place gets shut down, with all disrespect given. do better."

"My friend bought a bunny from The Pet Store and he only survived for three days due to poor care while in the store. We called in to ask for advice or if we can bring him in and ask for help, and the person who answered the phone (Morgan) was very rude and no help at all. When she should have given the phone to a manager or asked another coworkers for help on how to answer our questions. Very unhappy with our experience with this store and the employees who worked with us. Do better."

"I recently lost a very special budgie who passed away suddenly and I needed a new friend to help mend my broken heart. I went to 3 pet stores in Hanover and 2 had none and 1 had a handful that all looked lethargic. At one of the stores a customer mentioned The Pet Store so I headed to Chambersburg. The selection of parakeets was amazing and I loved that they were in an open air type setting. All the keets looked so happy & healthy! It took me a while to pick my guy and he already looks right at home with me. I'm very happy! The staff were young but very sweet. The pups all looked so happy and healthy as well. The Pet Store gave me a very good vibe, thank you!"

"Very poor experience due to incompetent manager. Me and my girlfriend went into the pet store for a fun afternoon adventure, a place we have gone to in the past and have had no issues. Only this time the experience was quite different, two of us were adults with my sister being the exception, we had played with a dog and then were kicked out of the booth! And then the store! Because we were not the parent of my younger sister. The signs within the building do not clarify that you must be a parent, they clarify you must have an adult with you. The poor dog… treated like property and was taken right away from us in a heartless manner. This is all thanks to a manager’s ignorance to know their own store policies. I love the animals, wish I could take them all home with me! But this wonderful idea turned into an aggravating situation, and left me feeling bad for those little pups, I hope they get the chance they deserve! Edit: not all staff was terrible by any means, simply the managers attitude and approach with customers. What the business needs to fix: please fix the policy for the play areas within your store, if a parent must be present have it written on a sign. I am not opposed to returning, but I suggest to the business owner in finding a better equipped manager to handle customers and care for these lovely creatures."

"Dont waste you're time... Most products are grossly overpriced. Amazon, or chewy would save You probably 70%. This store would be a wonderful gem of a place, if their employees were a bit more welcoming and courteous. When I walked in the store, I said Hello to the employee nearest me, who said not a word back. There was one employee who was sort of helpful, but just barely. I was there looking for a few things for my many pets. We have 2 dogs, 3 cats, and a chinchilla. So there were a few things in different parts of this very small store that I needed to get. The entire time I was in there not a single employee asked if I needed help finding something, when I thought it was pretty obvious that I wasn't finding what I was looking for. Instead they just idled around just close enough that they could watch me, until finally the one when I noticed her watching me like a weirdo from the end of the isle, bustled over and Took the 3 small items i was having no problem holding in my hands the entire time I had been in the store, and said, "let me put these up front, so that you don't...." she stopped short, paused, and then awkwardly said, "drop it all onto the floor". Still didn't ask me if I needed help finding anything but stood at a distance watching me as if they thought I was going to steal something. I almost walked out of the store without purchasing anything at all because of the way I was treated from the moment I walked into the store. Like I was some kind of suspect. If you want to retain customers, you should train your employees on how to observe customers while still providing decent customer service. I definitely won't be coming back to this place. So rude and Stiff."