Walgreens

"Waited in a line of 2 people for 30 minutes, they said my medication would be ready in 15 minutes, waited for an hour. Then made me get back in a huge line because they “forgot to ring me up” the first time"

"Avoid the pharmacy. Rude and unprofessional. I had scheduled an RSV vaccination for the afternoon of 11/27 after confirming with my insurance company, United Healthcare, that it was covered. I was told by the young lady at the counter it wasn't covered under my medical card or my pharmaceutical card. I returned home and again contacted UHC. I spent over an hour on hold with UHC as they again confirmed that it was covered - and while I was on the line they contacted Walgreens twice. The first person they spoke to they found to be rude and obnoxious... And refused to deal with the insurance company... Because the insurance company rep had an "attitude". The customer that pays their bills and puts food on their table.... And has had issues with this location repeatedly... Has an attitude? They called back and spoke to another - who cooperated and properly entered the necessary information and put notes in the system on how to handle and bill. My wife confirmed with the pharmacy that it was in their system properly as well as billing procedure noted on my account. I went back in this morning - and the young man - I believe his name was James - said my insurance didn't cover the shot. When I proceeded to tell him that I just spent a couple hours dealing with this issue on Tuesday afternoon - and they do cover it - and that he needed to figure it out - rather than apologize for his mistake - said he was able to print out a receipt for a $0 copay shot but wasn't going to give it to me because of my attitude. Sorry pal - my attitude wasn't the problem. It was your unprofessionalism and incompetence. The problem was you were wrong and didn't want to directly admit it, preferring to turn the customer into the issue. And you would deny an innocent and rightfully frustrated person with a heart condition a service that may be life saving? Isn't saving lives the reason you are in that profession? A woman who may have been his boss asked him "what did he say that was so wrong"? - and the young man had to admit I said nothing wrong. I walked out with my RSV shot - but I guarantee I will never set another foot in the door at this location. I wouldn't buy a candy bar or a roll of toilet paper at this place."

"HORRIBLE. God help you if you get JAMES the "pharmacist." He is absolutely gut wrenching HORRIBLE. Don't even expect your federal insurance agent to try and help you out with him. He will make her cry and then curse you out afterwards. He literally is so cold hearted. Mean. Disrespectful. The worst human I have ever encountered."

"I am writing this review for the photo department. I have only ever had positive experiences at this location. Most recently, Bobbie called to inform me that she wanted me to check out my prints before she proceeded as they looked strange on the paper I picked. I was ordering 100+ Christmas cards, so this was a pretty expensive purchase. I have never had anyone at another Walgreen's location do this for me. Bobbie worked with me via phone for an hour to get the problem resolved and was so kind! I really appreciate her going the extra mile to make sure I was happy with the end result. 10/10 experience. Will only print pics or do photo projects at this location!"

"If I could give zero stars I would. I have told myself to find a faster, friendly, and more organized pharmacy since I started coming here. The number of times I've received an automated call saying my scripts are ready only to come in and them not be ready is becoming the new norm. If I didn't coupon and save a ton of money here on household items here I would avoid this place like the black plague."