Visions Federal Credit Union

"I can not recommend any financial institution that does not allow it’s customers to list beneficiaries on all of their accounts. Certain accounts you can, but not for your savings, checking or CD’s that are not in an IRA. That is YOUR money, and you have a right to leave it to your family without having to go through probate. After my mother’s death, I had to get our lawyer involved to get the money distributed to myself and my siblings. This cost us $250 unnecessarily. When my mother was widowed and knowing our concerns, on Visions advice we had set up a Totten Trust account to be able to list beneficiaries, but you could only list 1 person. You would have to have 3 different accounts to list 3 different beneficiaries. Both the checking and savings were supposed to be in it, but only the savings account actually was, so the checking funds were essentially being held hostage. Visions would not accept a death certificate and copy of her will. They wanted a Letter of Testamentary from the probate court, but we were not probating her estate as she had no probate assets, which we had explained. Visions said we should have just listed me as a joint account holder. The problem with that advice is that not only could I then just take all her money while she was still alive, but if I have a car accident and was sued, her money is now an asset of mine that can be attached and taken from her to pay any judgements against me. I had her POA on file with Visions which allowed me to write checks or move money on her behalf. There was no need for me to be listed on her accounts as anything other than a beneficiary. I have not had this issue with any other bank, credit union or financial institution that I have ever dealt with. What I want in a bank or credit union is for them to help grow and protect my assets during my lifetime, and then be able to seamlessly transfer them to my loved ones upon my passing. It should not have to be this complicated."

"Been a member for 44 years. Great rates, but the web capabilities are dated and limited. The VFCU loan department still works by FAX and wouldn't send lien release to the Virginia DMV. Cost me a bunch of wasted time. Time to modernize your policies and technologies."

"Phone wait times for fraud is ridiculously long and the music is annoying. I'm very unhappy currently. It's bad enough Visions allowed for multiple fraudulent purchases, but now they make me endure the world's worst music seemingly endlessly."

"Have had multiple positive customer service experiences both at my local Visions locations and via phone call to their generic (non-location specific) customer service line. In my experience employees have been genuine, patient, friendly, and fast. Personally, I like the automated phone navigation menus because I would rather know that I will eventually talk to one polite, pleasant person that will be able to help me then waste everyone's time (including my own) being transferred around between 10 people who are trying to field my call to someone who can actually resolve my issue. I have been pretty pleased with my dealings with Visions so far, overall."