Furniture Gallery of Prince Frederick

"We ordered a sectional couch, a swivel recliner, and a kitchen table in May and received our product in early September. We were told to expect delivery the end of September. Nice surprise to receive it earlier. The quality seems perfect so far. We did have a piece with damage and they are making it right. I will definitely return to this store. Everyone there was super helpful and very professional. I love my new couch, chair, and table ❤️ Returning customer for sure! You can not find this quality anywhere in the area better."

"Can’t say enough good things about Furniture Gallery and their entire staff. My husband and I purchased new living room furniture that just was delivered and it’s absolutely beautiful. We did have to wait a little longer due to the Covid situation but we encountered this with other companies as well. Everyone was so nice to deal with and we love our furniture was made just for us. Thank you Furniture Gallery!!"

"Be very careful when dealing with this company.. I paid up front for a couch, loveseat and ottoman a full year ago. When I called to state my displeasure with the wait, the store manager, Mike, told me that he would be happy to keep my furniture when it comes in because he can now charge a lot more for it in his showroom because of inflation. I said that I absolutely did not want to cancel my order. He laughed, hung up on me, and then put my five thousand dollars back on my card. I just want him to honor the contract which says, “No Cancellations” and actually deliver my furniture like was promised. I have never been treated so badly in my life."

"We have had our custom made couch for almost a year now and still love it. The customer service was great and everyone we dealt with when ordering was so helpful. We did have to wait longer than expected for manufacturing but it’s understandable with the state of everything being shipped at the time. Anyway, my family of 4 lounge on the couch daily and our dog is allowed on it too. It looks just as good as the day it was delivered. I will definitely be shopping here again."

"I wish I could give a zero. I'm livid. My husband and I ordered a couch in June to be completed and delivered by November. We waited patiently and when it got closer to the delivery date, we called to confirm when we should expect it. We were told they needed to call the manufacturer, and the store called us back within the hour with a response. We were told the couch was awaiting materials due to COVID related shortages and were given a new delivery date of December 24th, 2021. My husband and I call again this week to confirm when the couch will be delivered. We were told they needed to call the manufacturer again. We waited two hours before calling back ourselves to see if they had heard any word. Mind you, my husband and I are calling for updates. The store never notified us the couch would be delayed at any point. If not for our due diligence, we would still be waiting with no information on the status of our couch. When we called back the second time, the female manager accused me and my husband of harassment and refused to give us her name, or the owners name. She was able to tell us that there was no refund available since our couch was a special order. At this point my husband went around the store and called the manufacturer directly. The man he spoke to was very informative and called my husband back within 30 minutes of their initial call. The manufacturer told us they haven't even made the couch yet as they are still waiting on materials. He went on to say that they do not hold peices at their location and ship as soon as they are ready. Knowing our couch hasn't even been made yet, tell me why we shouldn't cancel our order and go somewhere else that will actually talk and update customers on the status of their orders? UPDATE!!!!! My husband received a call from the store with an offer to give us a floor model in exchange for the couch that hasn't been made yet. The woman's name is Kimberly LaBonte. This was in the morning and my husband and I arrived at the store in the afternoon. This is the same day. We asked for Kimberly when we arrived and were asked to come over to her desk and have a seat. She wanted to try and figure out what happened when and such. Apparently, thanks to my comments on social media, there was nothing the store was willing to do unless the comments were altered or removed. Kimberly was the one who told my husband we were harassing them. I explained to her that was very offensive and the reason why I posted in the first place. Kimberly then proceeded to tell us, and pointed to a sign, that it is because of the government paying everyone to, and I quote, "sit at home and do nothing" that there is a shortage of staff that she was not as proactive and was not delivering the best customer service available. Nice excuse Kimberly, blame the government for your poor customer service skills. So, my husband and I are irate at this point. I'm standing up already wondering why we haven't walked out yet when Kimberly tells us she has to cancel our order and give us a refund. I asked her if we would get every penny, and she said yes. Now my husband and I are waiting for the refund and he makes a comment on how the store basically kept our money hostage and earned interest on it. Kimberly clearly took this as him yelling and arguing with her. Kimberly asked my husband, very sternly that he could sit and wait and not to talk to her or leave. As my husband was trying to talk to her, she told him to leave the store. I remained standing at her desk. Kimberly gave me a receipt to sign for our refund. I took my copy, asked for her business card and said, "Thank you ma'am". This ENTIRE thing could have been avoided if Kimberly actually cared about other people and WAS proactive in her job to deliver the best customer service she can. Thankfully, we all now know it's due to lack of staff she is this way. Totally not her attitude. If you're so unhappy helping people, don't be in customer service."