west elm

"I purposely drive to the West Elm in DC nowadays. Every time I’ve gone to the West Elm in Bethesda, I have never been greeted by an associate. The last time I went, I was not greeted or asked if I needed assistance but yet an associate approached me to tell me that they were closing. Being a high end store, you’d think that they’d focus more on providing a welcoming environment."

"I did the buy online pick up in store option. First off, multiple shipping delays. Terrible customer service experience at the store. A women employee came out with my items and tried to put them in someone else’s car, didn’t even check which items belonged to each customer waiting. Then she asked me to help her lift the two couches, I tried but couldn’t and politely told her I was 30 weeks pregnant and they are too heavy for me to lift. She said she was by herself so I didn’t have another choice.. thankfully a nice man was there and helped but I was shocked. Will continue to order furniture from Crate & Barrel where I’ve had nothing but positive experiences."

"Horrible experience visiting the store. One woman working there was trying to preach me how my baby should behave in the store. Very rude and condescending and does not know how to treat customer with basic respect. I hope the managers see this and bear in mind that customers have options. I will definitely order all the furnitures for my new house from a different retailer."

"I would strongly recommend against using the Buy Online, Pickup in Store option. I received damaged merchandise that was clearly someone else's return; the mailing label with their home address was still on the box. It appears no one at the store opened the box to ensure the item was in good condition; everything was packed loosely."

"I had an excellent customer service experience with Manager Michelle. She was very helpful in answering my questions and helping me find the perfect item for my home. She was patient and knowledgeable about the products and went out of her way to make sure I was happy with my purchase. She even provided me with helpful tips on how to care for the item. I was very impressed with her professionalism and the excellent service she provided. I would highly recommend Michelle if you go to Bethesda store!"