RugKnots | Living Room Area Rugs Store 140 Western Maryland Parkway, Hagerstown, MD 21740

"You can see that all other reviews for this site are from years ago. The site is now a scam/fake/zombie site: They take your order, take your money, but there is no one there to fulfill it. Made repeated attempts to contact support by all available channels. This site is hosted on shopify. I contacted shopify support and they made it crystal clear that they do not address fake/scam/zombie sites and it is NOT their problem."

"My family and I had just moved to a new city and were looking to decorate our house with some new stuff. I came across RugKnots and surprised by the wide range of rugs they had to offer. There were so many oriental rugs and they looked to be of great quality. I bought two and they fit in perfectly in my house. They are a lot lighter than they look which makes them very easy to clean - although, they don't need cleaning very often."

"The service we received from RugKnots was outstanding! We worked with Alexis to obtain two rugs from RugKnots. She went out of her way to look through rugs in the warehouse to find a rug for our dining room (pictured below). The return shipping was easy and without issue. We will be shopping again with RugKnots!"

"Customer service went far and beyond to make sure my order was complete. I actually got to communicate with a live person via chat and phone. All of my questions were answered in a timely fashion.And not once was a pressured or mislead. I ordered two carpets. And needed to rethink the color on one. Cancelling the order and receiving the refund was a breeze. Thank-you George for checking in. I love the carpet. Especially soft on barefoot and the color is perfect."

"Beautiful rug—as described. Color an exact match to the online photo. Well-wrapped and protected for shipping. On time as promised. Attentive customer service-responded quickly to queries. Kept me informed about shipping. Checked to make sure all was okay. Nice follow-up note from the owner. Although we do not need it, RugKnots offered 100% refund and free return shipping. Will definitely be purchasing from them in future."