The Spa & Salon at MGM National Harbor

"I had a massage from Brittany and it was undoubtedly the best experience I've had with a massage therapist. I have a very specific condition and when I explained it to Brittany she immediately understood my needs and delivered on everything. From my initial greeting to the end of my massage, Brittany was so warm and friendly. She was attentive to detail, asking if her touch was the right amount of pressure and making sure I was comfortable throughout. Brittany did a really deep massage into my tissues, and a lot of tension released in my lower back. Brittany is very skillful and knowledgeable. I would certainly recommend her. Great attitude and attention to detail."

"My Massage therapist Blondell was amazing, I give her 5 stars. However the spa missed the mark a few other places. I went back to undress for my appointment and there wasn’t a robe in my cabinet, I had to leave out to find a worker to get me a robe. After finally getting a robe and undressing the locker I picked key pad was broke so I had to move my belongings to another one. After the delightful massage I was told the steam room was broke. I called two days before to ensure that all areas were open and functional and was told they were and they weren’t and that was a total disappointment because the steam room is my favorite. My massage therapist made it worth my while but the amenities and other issues fell short."

"I took my husband here for his birthday. We had a 5p appointment and the place closed at 6p. The spa stays open to 630p to allow customers to get themselves together. Now, we were late! Us being late was very much our fault! However, the way this establishment handled our situation was a disappointed. We were at valet at 5p and of course valet was packed. I left to go check us in at the spa and my husband tended to the car at valet. I checked both of us in at the Spa and filled out our paperwork. A female masseuse greets me and takes me to our room for the couples massage. The lady finally tells me that they are cutting our massage short due to us being late. I replied “why didn’t front desk let us know this beforehand?” The lady replied “well you would have been charged for everything anyways”. I did not appreciate that comment from her even if it was true or not. If front desk would have told us up front that they were going to cut our time; that at least gives me the option to proceed or see if we could have rescheduled another day. My bill was $450+ (even if it was a $1) the establishment should have been up front with us and let us make that choice. So as a result, we got a 20 – 30 minute rushed massage. My masseuse never even asked how the pressure was or how I felt. My masseuse did ask me what area he should focus on, which I answered back and shoulders. Because my masseuse was rushing and press for time, he didn’t even focus on my shoulders. He rubbed my left shoulder forgot to even touch my right. Moreover, after everything was said and done my husband described his experience to me. He said that the paper I filled out for him when I checked us in, a male staffer ripped up in front of him. The male staffer said he couldn’t use it and made my husband fill out another sheet. Staffer could have politely explained that my husband has to fill out his own sheet. So simple. Let’s not abruptly rip up paper in front of a customer! As a result, we got a 30min an express couples massage. The massage was not even mediocre. The worst $450ish I’ve ever paid. For future reference, please tell your customer up front that their time will be cut, for example the front desk should be relaying this message not the masseuse. Moreover, if the appointment is late, like around closing time because they can’t even experience the rest of the Spa like Jacuzzi steam room etc. Also, I recommend you allow the customer to reschedule. It’s not like we were a no show, allow us to make the decision to proceed or reschedule so we can be able to experience the full “je ne sais quoi”! But just a tad of light for future customer, I was speaking to some ladies that were experiencing the spa at the same time. The lady’s seemed very pleased and referred a masseuse name Eli. Those ladies were a delight after my horrible experience."

"I have officially been amazed. I consider myself a well traveled man. I frequent all ranges of spas and this by far was the best one. From the ambiance to the customer service to the massage to the amenities everything was A++. My fiance book me this appointment. Upon arrival I was escorted to the men's changing room. It included a smart mirror, four leather seats, 3TVs, a sauna, steam room individual showers and a Jacuzzi. Once my masseuse grabbed me from the waiting area we went to the room and I received a 50 minute deep tissue massage. she applied just the right amount of pressure to loosen me up as well as still make it relaxed. Upon my exit I was met with a cup of champagne and a cup of water. I then went to the sauna for some additional relaxation. the gentleman who is escorted me then located me in the sauna and asked me if there was any additional things that I require of which I asked for some water. Once I left the sonner got dressed and returned to the front the front desk receptionist gave me a free bath bomb because I informed them that my birthday was going to be tomorrow April 21st. I truly where I was blown away by the entire experience. I think I've officially found my new spa."