Far Hills Pharmacy

"I ordered online & got an immediate email that I would be notified when shipped. Almost a week later, I emailed to see if they had any idea on when my order might ship and got no response. After a full week+ I called and was told I am not the only one calling but the one person that handles online orders didn't work weekends and would call me on Monday. I never got a call, just a refund of my purchase with no explanation, which sounds like a better deal than some people. Pretty frustrating. I am giving an extra star just for the nice woman I spoke with on the phone, even if she couldn't help me at all."

"I purchased supplements online 09/24 and as of 10/3 nothing has shipped. I emailed requesting a refund or a tracking number with no response. I called once in the am and was told that only one person is responsible for online orders and was given assurances he will call back when hes back in - in about an hour. When I did not hear back I called again in the late afternoon only to be told he's now on break and with assurances again he will call back. At that point I requested a refund from the person on the phone and said he couldnt process a refund I would have to wait for the person in charge of online orders. I said I cant keep waiting for callbacks that dont come and will have to file a chargeback. He sounded amused and said maybe you should do that to teach the online rep a lesson. I asked why its my job to teach Farr Hill employees a lesson I just want my money or my item. He said he cant do anything for me. Online buyers beware - very frustrating and needlessly difficult to deal with - doesnt appear to have good customer service skills with basic transactions. UPDATE: Finally got a callback from the store after writing this review. The caller claimed he called me last week as my item was out of stock. He acknowledged he never left a message or emailed. I am still unclear why I wasn't automatically refunded if they item was out of stock or why that item is still currently listed as available on their website. He did request I remove the review. I will not be removing the review as other buyers should be aware and pay attention to any online orders placed through Farr Hills Pharmacy."

"My first visit to this pharmacy has been amazing. Unable to locate my prescriptions, they kept me informed and finally located it within a timely manner. The pharmacist and his staff exceeded my expectations!!!"

"this is an update from a previous review about Far Hills Pharmacy. i had another script submitted on 4/3/2023 from my Dr. it was received by Far Hills and processed on 4/4. I picked it up at Milltown Pharmacy which i believe is their associate. Things were a lot smoother this time. I was notified by Far hills that the script was made the same day they received it. Then was delivered to Milltown pharmacy and i checked with them to be assured it was there. I picked it up and met with the pharmacist also and things all worked out much better this time around. Far Hills pharmacy turned an unpleasant experience to a great one! thanks again"

"Excellent pharmacy service where they take care of you like family. They have an adorable fountain service area within the pharmacy where you can get a milkshake or smoothie. Wonderful people at this place!"