Navy Federal Credit Union

"We waited almost 45 minutes for 5 minutes conversation...There are 2 only consultants, the welcome guy standing there doing nothing. They don't matter how long people wait there. If I work there, I would say how long wait. Really waste time there today. If tellers don't have customers they can do this. Also, you don't prioritize loyal customers only new customers so I want to close my accounts."

"I am writing this review as a deeply disappointed customer of Navy Federal. I recently encountered an ACH issue and went through the proper channels to address it. After providing all the necessary information and patiently waiting for a resolution, I was assured by a member of the bank at this branch, that my issue would be fixed. However, to my utter dismay, I received a call today informing me that my problem cannot be resolved. First and foremost, the lack of consistency in communication is highly frustrating. I relied on the information provided by the bank representative, only to be told later that the problem cannot be rectified. This back-and-forth not only wasted my time but also caused unnecessary stress and confusion. Furthermore, I expected better customer service from Navy Federal, considering its reputation as a trusted financial institution. It is disheartening to experience such a letdown when seeking assistance with a legitimate issue. As a loyal customer, I have always trusted Navy Federal to prioritize customer satisfaction and provide efficient solutions. The inability to resolve my ACH issue raises questions about the bank's competence and commitment to resolving customer problems. I had hoped for a satisfactory resolution and a seamless banking experience, but instead, I find myself left hanging without any concrete solution. I strongly urge Navy Federal to reevaluate its customer service protocols and ensure that promises made to customers are fulfilled. It is crucial for a reputable financial institution like Navy Federal to take responsibility for its mistakes and work diligently to find solutions for its customers. I sincerely hope that Navy Federal addresses this issue promptly and takes necessary steps to prevent such occurrences in the future. As a customer, I value transparency, reliability, and effective communication, qualities that seem to have been lacking in this particular experience. I genuinely hope my feedback is taken seriously, and Navy Federal makes significant efforts to rectify this situation. I believe in the potential for improvement, and I trust that the bank will take appropriate action to regain my confidence and trust as a valued customer."

"We received quick and excellent service for an urgent banking matter. I especially want to recognize and thank Marco for his thorough technical knowledge of the subject matter."

"Usually when staff - manager on down - have despicable customer service there is nefarious activity going on. NFCU should not let these jerk’s at this branch put a stain on NFCU.. Truly disgusted with these pathetic people! The one person at the receptionist desk was nice, and that seemed genuine. If it is I hope the scum culture does not bring her down to their level."