Truist 6618 Richmond Highway, Alexandria, VA 22306

"The wait times are long because of incompetence and inefficient procedure to get things done in a timely manner. I shouldn’t have to wait an hour for a branch leader to contact their manager for an approval. There shouldn’t be just one branch leader that can handle more than check processing on the weekends. There shouldn’t be lines nearly going out the door for simple bank transactions when there are 4+ people working. This branch is just simply terrible."

"I can only imagine the bad reviews are due to the wait time. It's not a McDonald's and in order to receive quality service, you have to wait while others receive quality service. The staff is always friendly and knowledgeable, professional and kind. Save your bad reviews for the board of directors that keep the interest rates so low. This branch itself is wonderful."

"Don’t go there. Very bad service. The bank leader cannot think things straight. I have closed my business account with them and open a new account across the street."

"Worse employees ever. Everytime my dad and I go their always and issue. The waiting time is about 1 hour. This 2 Hispanic ladys have the worse attitude helping others. Specially people that don't speak English. My question is why this lady's are working in this branch if their's not helping others. My dad goes every weekend , and he ask for a manager. It takes about 1 hour. This Hispanic lady come out with the worse attitude. He ask about online banking and the app. This lady told my dad she doesn't know anything about online or app. He even ask the 2 lady's at front nothing. They don't know anything. The online banking Said: To meet clients needs. In my opinion is the Opposite of helping others."

"I waited 55 minutes to talk to one of the branch manager and was not able to see one. I was tire of waiting and walk out. 3 branch managers walk pass me several time and none greet me or ask if I have been help. I have been with sun trust bank for over 25 yrs. I am not happy with Truist. I will close my account and open with another bank. Branch managers are very unprofessional and doesn’t care about customers. May be I am not Latin since they greet Latin customers in Spanish and ignore me. More reason i should do business somewhere else."