Ulta Beauty

"The stylist initially bleached my hair and then applied red-violet color, but the color application was not done correctly, resulting in bleached patches throughout. Despite a root touch-up and the attempt to achieve a red-violet color, both services were visibly unsatisfactory. Upon payment, I noticed prominent white hair, prompting the stylist to reapply black color for root touch-up again. I left the salon in that state and only washed my hair at home again. Despite my request for the store manager to contact me regarding the issue, three days have passed without any response. This experience was a waste of money, and now I must seek another salon to redo the coloring."

"5 STARS FOR MCKENNA. I was looking for a specific product that was out of stock everywhere. Before coming to this Ulta in Leesburg, I had gone to Ulta in Dulles 28 Centre I entered the store and the floor staff was little to no help, a lady who did not even bother to check the back stock lead me to the floor where the product was clearly not there, assuring me that they did not have it. I spoke with another lady who redirected me to Ulta in Leesburg as 2 products of what I had wanted were there. I entered Leesburg and a floor staff was about to clock out, but was kind enough to stay and help me look for the products, mind you there were only 2 in the store, but the staff unfortunately could not find what I was looking for. I had given up and decided to proceed with ordering it online, when MCKENNA asked if we found everything alright and I mentioned to her that we were looking for the OUAI DETOX Shampoo and she said, "we have 2 left!" McKenna, literally went above and beyond, she was super friendly, kind, and prompt. SHE ALSO KNEW WHAT WAS IN THE BACK STOCK THOUGH SHE WAS AT THE CASH REGISTER AND SHE LITERALLY INSTRUCTED HER COWORKER WHERE TO LOOK AND EVEN DESCRIBED THE PRODUCT I WAS LOOKING FOR WITH SUCH DETAIL. MCKENNA DESERVES A RAISE, she has literally been the kindest employee I've encountered at any ULTA Beauty."

"I LOVE Ulta. It is the only place that I will purchase my skin care, makeup, and I even have been getting my hair done regularly for years. Specifically at the Winchester, VA location. I made an emergency pickup order from the Leesburg location, and didn’t realize I had left my ID at home, 45 minutes away. I understand policy. I asked if there was anything that can be done, because after a skin regimen change I was desperate to pickup the lotion I had purchased. (Not a cheap one, either.) The attendant helping me waited until I was frustrated, partially in pain due to how dry my skin had become, to say “oh, well if you’d like we can just cancel this and you can purchase it over the counter.” Why wasn’t that offered to begin with? I won’t ever be back to the Leesburg location. I should have toughed it out and went to my home location. Ridiculous."

"Went in yesterday and was greeted immediately. They are always very nice in there. I was just looking around and they always had someone around in case you had any questions. Their lipsticks are always so beautiful. Wish they had more disposable makeup applicators to try on products. Very nice visit and even though i didn’t get anything workers were still extremely nice"

"Last night was the LAST time I’ll go in this store. It’s unfortunate that they have become overrun with unruly groups of teenagers. Last night a group of 4 teenage boys horsing around in an aisle I was in and literally knocked me into a display case. When telling the associate checking me out - her response was that there is nothing they can do, nothing they can say, they can’t ask them to leave ……not the stores fault however it makes shopping there miserable and it has happened every time Ive been there in the last 3 months. It’s truly a shame that you can’t even buy lip gloss without drama"