Dairy Queen Grill & Chill 340 New Castle Road, Butler, PA 16001

"I went and got a rolyal blizzard the brownie one that has the peanut butter sauce in the center went thew the drive threw it look fine I was taking it home got home and there’s not peanut sauce in the center it was just a Reese cup blizzard quit disappointed didn’t get what I paid for I don’t live close enough that I would run back and get it fixed"

"Worst DQ I have ever visited. There is absolutely no excuse for the lack of knowledge from your employees. When you open a new store , maybe you should be training them to take care of customers & to be a little friendly , & spend less time on their cellphones . On 10/8/23 I was ordering 1 small Blizzard & 1 medium blizzard to go , in a bag , and of course when I got home there was 2 small Blizzards in the bag. Second time that happened ! Is that your business practice , to rip your drive thru customers off ? Or is it that your employees don't know the difference ? They sure know how to up charge you though. Only walked in there once , waited 20 minutes for a chicken basket , 1 person ahead of me . A couple with their grand children walked out after 10 minutes, as no body was interested in taking their order , as the girl was busy staring at her cellphone leaning against the back counter. My food was sitting there for awhile while she was texting somebody. An elderly lady sitting at a table came up to ask for a fork , and the answer was : we're out of them:. My food was cold of course , but I just wanted to get out of there . I will never return to this location , nor will I ever recommend you to another person. All these problems has to do with poor managment . Maybe that should be corrected !!"

"NEVER AGAIN VISITING THIS LOCATION. This the the second time I’ve been here. The first time they messed my whole order up and now this time my husband went back because they forgot to give us the rest of our order and the amount of disrespect he got all because he wanted fresh food and not the one that say there for 30 minutes. Not only that but the female cook and my husband argued back and forth because she refused to give us the amount we paid for."

"I am a bit disappointed. Although the food was great and came out very quickly, I noticed and overheard the cashier saying some pretty nasty things. When my friend and I ordered, the cashier (girl) was laughing at me and my friend. And after we ordered, the girl ran over to her friend laughing and whispered something in his ear like they were making fun of us. It was very obvious and unsettling. I am pretty disappointed with my experience although the food was good."

"Apparently they decided to close early. I'm not sure, we'll before closing hours and door was locked and drive though was off. And, the employees would just stair at you. Either correct your operating times or get better staff I re-attempted, ordered a number 8 with no tomatoes, guess that meant lettuce too.... and I hate paying for a large meal and getting regular fries and a drink. So, can't say the actual service was any better"