Sparta Dental Designs: Tirpack Edward M DMD MAGD 16 Lafayette Road, Sparta Township, NJ 07871

"Loved my new dentist in the area! Finally found someone who had it all!! Then came the billing and insurance issues….. needed a root canal so obviously had to see a specialist ( which was absolutely great!!!!) went back to the dentist for the finishing steps …. well I was shown a paper with figures on it, ins covered , pt responsibility etc. from a $1600+ proposed bill I would b responsible for $812. ( I just paid $800 on a $2100 root canal at the endo) I was told I had to put a $300 deposit down and make a first payment of a balance I’d owe before work even started then pay the balance I owed before the completion of the work …. Well needless to say I paid nd had another procedure done after…. and now I owe over $600 bc they said I had reached my annual limit thru my insurance before They did the work! I And nothings covered! They didn’t pre certify making sure everything would go thru my ins ( except THEIR money …. They made sure I paid that upfront! Bc knowing if I wasn’t covered I couldn’t do the work they wouldn’t get paid , I would have waited 2 months for my new policy to kick in!) before they did the work, and they kept doing work! Mind you this was almost 2 months ago n finished almost 1 month ago. They told me it’s my problem, I should know how much balance I have with my insurance thru just do the work n put the claims thru! What!???? NOOO it’s your job! I asked didn’t you stop to think knowing I just had a major $ procedure done she said she has no idea what root canals cost…. Lmao! She’s the manager, billing person n wife of the dentist! Horrible, worrying about getting what u can from people knowing they will get denied and reschedule or go somewhere else!"

"The office staff at the reception have little customer service experience. The also schedule for an appointment and have you wait. I was scheduled for 1:00 pm and didn't get into 1:20, because they were upstairs eating lunch and talking. This happened more than once. Dr. Tirpack doesn't communicate with you once you finish, as your walking out he directs you to the right hand door, the finance dept. which is not professionally done. The financial women is not professional either. I literally was stopped from leaving because i had approx. $3. balance which I hadn't realized. They're all about money and cost more for caps then the surrounding dentists. The dental work wa"