Hyatt Regency Baltimore Inner Harbor

"So disappointed with our first Hyatt experience. Definitely NOT a 4-star hotel experience. Do not recommend. Will definitely be trying one of the other convention area hotels next time. PROS Staff: most of the front desk staff, the valet staff, the Market staff and most of the Bistro 300 staff were super friendly and helpful. Location: Great location to be near the convention center and the harbor for sightseeing, shopping and dining. Parking was $32 for self parking but was nice to have it next to the building. There was also an overhead walkway to the convention center so you didn't have to go down to the street. For being in a busy street, soundproofing was decent. You could only hear the loudest of vehicles. We were also on the 5th floor so was impressed with the minimal noise being so close. Also, our room was right near the multi level, very loud lobby and couldn't hear any of that at all. Elevators were super fast and you didn't have to wait long for one. We had breakfast in the Bistro Sunday morning. Staff was great though we were almost done with our meals when we were finally able to ask for drinks. Omelet station chef was wonderful to chat with. Food was pretty basic. Eggs were not fresh, but boxed eggs. Even at the omelet station. They had pancakes, bacon, sausage, hashbrowns, fruit salad and pastries. Oh and bread with a toaster. They only had abuffet, no menu. Cost was comparable for the area at $23 a person. Auto grat was added for a 2-top, which was odd. CONS #1 the beds are ROCK HARD. We were there for my daughter's volleyball tournament and we both had to deal with major back pain all weekend due to the beds. Worse for her as she was playing though my old bones weren't happy, made standing difficult. We go to lots of tournaments and stay at lots of hotels. I am 100% certain this was due to the beds. It felt like you were laying on a blanket on a stone slab. Pillows were extremely flat as well. Bed comforter is a necessity when traveling so my star rating for hotels lie greatly on this. #2 Staff A certain staff member in the Bistro was extremely rude. We came in for dinner at 9:55. A waiter told us to grab menus and pick a seat, which we did. We sat for quite some time. Around 10:10 a different waiter finally came over and snatched the menus off the table (including the drink menu I was in the middle of reading) without a word and came back with Late Night menus and said "These". That was it. He then left so quickly I couldn't ask what just happened. He didn't come back for another 5 mins. Wasn't pleasant on his return so we just left and ordered local delivery. After the first night on the terrible beds, I went to the front desk to see if all rooms had the same beds and was told yes. They offered to send up a couple comforters for us to lay on to see if that would help. They were never delivered. So a second night of no sleep filled with another day of pain. Not that I think they wouldn't have helped too much. Oh and don’t expect a hot shower. Water was just below Luke warm. Kind of chilly. Odd because sink got really hot. Smaller issues but expected better for the cost and it being a 4-star Hyatt: - Bedding was in poor shape. Blankets were torn up - Market sold cereal but no milk - there are night lights that go on and off on the side of the beds with motion. Ours went on and off all night. I guess when the sheet filters by it turns them in. Then in day 2 they went on and wouldn't turn off so we had bright lights on blinding you when you sleep on your side. - Phone in the room didn't work. Ok well it would ring in but the handset was broken/dead. - Flushing the toilet is extremely loud so expect to wake up your roomies or neighbors at night when you potty. - Toilet is extremely low sitting. My knees were practically in my ears (I'm 5'10"). Oh and you can't reach to flush the toilet without moving the toilet seat out of the way. So you have to keep touching that. - Elevators smelled like stale alcohol or weed, almost every time we were in them. Ran out of room"

"The service was excellent but our room was located directly above the Bistro restaurant and we were awoken every night around 1am by the chairs dragging across the floor and around 6am to them being dragged back to the tables. We tried to switch rooms but everything was full because of a conference. That alone made the stay sub-par, but a friend of mine also was almost mugged outside the hotel (not necessarily the hotel’s fault but the location isn’t great for a 4-star hotel). Also the water pressure for showering was extremely harsh - note this may be some people’s cup of tea but I personally did not enjoy showering. Also, we knew breakfast wasn’t free but wasn’t expecting the “fee” for it to be $20, because the breakfast was CERTAINLY not worth that much. The main upside was the service, but overall the stay was not worth the price and we were pretty happy to leave"

"Stayed here for 2 nights as a weekend family getaway. Location is great for inner harbor activities and we had a short walk to CFG Bank Arena to see the Ringling Brothers circus. The room had a great view and was comfortable for 4 people. The service was not impressive - our room only had 3 bath towels for 4 people when we checked in. I called the front desk the first night and requested extra towels and was told they’d drop some off. The next morning they still hadn’t been delivered so I stopped by the front desk after breakfast to make another request. The service desk took our room number and said they’d get right on it. After an hour of waiting I went on the hunt for the housekeeping crew and got my own towels. Housekeeping never visited the room to clean or deliver towels. The breakfast buffet was good and had a nice variety of foods and a great omelette station. Our server Penny was great as was the rest of the staff in Bistro 300."

"Breathtaking view, spacious room, huge TV. Largest hotel TV I have ever seen. Wow!) It looks like the bathroom was updated or remodeled (great use of the space). However, I was surprised to see the toilet was just like a public bathroom tolet ( it didnt have a tank). Overall, it was such a wonderful stay-cation experience! I hope to be a guest again in the near future to enjoy the inviting, warmth, comfort and coziness of the rooms. I hope the rooms continue to be affordable with perks! Love this! :)"

"We did not have a great experience at this hotel. When we arrived we were asked if we would like our room serviced and we said yes. We get to the room and the TV & Phone are not working. We then went to the bar on the third floor and the bar tender was not friendly. The next day our room did not get serviced, we went down to the lobby and asked for our room to be serviced. They said we would be added to the system and the room would be cleaned and it wasn't. We then went back down to the lobby to ask about our room and were told it was too late but they would bring us towels. This never happened and when we got back lo and behold no towels... so back down to the lobby we go. Our second day the room gets serviced no problem. The third day the cleaner shows up at 8:30am to clean our room, naturally being on vacation we weren't ready to leave the room. I asked if she could come back she said yes. We go out and the room is not serviced. We go down to the desk and are told that we declined service which we did not. So they did come and clean. On top of this we asked for a spoon and bowl to use while we are there since we are vegan and breakfast food in Baltimore is hard to come by. We were told there was no way they could give us that. So we had to go buy it. I have never had such a horrible experience at a hotel."