AAA Fairfax

"Absolutely useless. I’ve been paying close to $150 for the past 4 years to receive NO HELP in 2 and a half hours of when I ACTUALLY do need roadside assistance, I feel so stupid!"

"I called them to jump my car and it took 2 hrs for them to arrive. I was so shocked. I've been a AAA for decades and never had to wait that long. Geico has a similar service, I won't be renewing."

"This place is amazing! Went there to get an international driver's permit and was in and out in 30min. They also have a ton of other Travel items there like luggage, bags, informational books. The team there was so helpful and didn't pressure me to sign up with AAA (since I was not a member). I would highly recommend this facility!"

"Let's me start off by saying we have used aaa for years and we have always been use to their slow service but have continued to use them because at the end they have been reliable...... but as of last night I feel like I have to voice my concerns ... first off we waited for over 12 hours to have our car towed ... the first person told us about and hour ... then the next person told us 2 hours then the next person told us 3 hours then they started transferring us to the dispatcher which would hang up on us .... last night was a nightmare and AAA didn't help at all ... simple tow they couldn't do and they dropped the ball completely... customer service doesn't even care about your situation they just go by a script . Sometimes it seems like they enjoy telling you bad news like your tow will be delayed or somehow its not coming at all .. from 3pm till 5:13am we waited while the car stayed in the middle of the road unable to move causing an inconvenience for everyone and not to mention embarrassing for us. We were lied to and hung up on for hours mistreated on the phone and forgotten if I could give you guys a negative 100 stars I definitely would"

"We made an appointment at this AAA location to book a trip overseas (about 6 1/2 months in advance of our trip). The representative we sat down and spoke with made us feel uncomfortable, rushed and stupid . She was curt, rude, and irritated. It was as we were wasting her time and she had better things to do. There were no other customers in the room, they were not busy. We gave her easy flexible dates, a budget, and things we wanted to do and see. She couldn't do anything within our budget (even though we priced out almost everything, and wanted someone to follow through with the booking all in one package). She said it would have all been well over $2,000 over our budget. We left, irritated and deflated, and decided to visit the Manassas AAA a week or so later. That representative at the Manassas was able to meet and match ALL of our needs and wants within the exact same budget. Don't waste your time at the Fairfax AAA location unless your representative really wants to work with you. If you get the same woman we had, just walk out. She shouldn't be working with the public."