Sheraton Inner Harbor Hotel

"I just wanted to specifically point out Krystal at the front dest. She had the greatest hospitality when we arrived at the front desk this weekend for the Ravens Championship game. She went ABOVE and beyond to make sure we were comfortable and it really means a lot. Thank you Krystal! We loved the complimentary cookies at the front as well. Everything is up to par."

"Great Check in & Check out. Club lounge is great when staffed. Grill has amazing Crab Cakes. Mortons had great everything, food and service."

"Just to start off , the staff was very polite and helpful. So now for the juice . First room the heat didn't work and when we tried to call for service the phone didn't work . 2nd room is dirty not cleaned what so ever . The rooms are very out dated 2004ish look . Doesn't look like anyone vacuumed the floor in weeks there was leaves and lint everywhere. For the price of $230 a night it's definitely not worth it."

"So I want to be fair, cause the staff was pretty nice and the lobby is beautiful. But other than that there is nothing about this that says 4 star hotel. I'm very familiar with Marriott but this was my first time here and it was meh at best. The rooms are very very dated and old looking. THEY DO NOT HAVE RUNNERS AT THE MOMENT, so no direct room service for things like towels, toiletries or blankets. You have to get it yourself. Which is annoying when you're used to hotels that have that option available (or if you're disabled!!) . They also advertised their restaurant as being open but when we went it was closed without explanation. That is very frustrating as a customer to expect to run down for a quick bite and end up having to go outside to find something. Please make sure the hours advertised are correct. Its an okay hotel, but not 4 stars in my eyes by any means. The toilet made noises constantly as well. Just overall very dated and probably best for very short stays only."

"We stayed at the Sheraton for the American Towman Convention. As we did our research, we felt that the Sheraton was both up to date and reasonably priced. I will say the pictures were deceiving. We had to change our room three times over four days. The first room’s a/c wasn’t working. The second room they put us in, the bathroom sink wasn’t draining and would make this loud noise at random times. The bed was the worst part. They put two twin mattresses together and called it a queen. It was the MOST uncomfortable bed we’ve ever slept on. The third room was better than the previous two rooms but there was hair on the bathroom wall. Gross. I appreciate the kindness of the front desk staff and the manager Dante for trying to best accommodate our stay. They did offer to compensate our breakfast which we appreciated. We were disappointed and found this inconvenient. After much thought, we will not be staying at this location in the future."