Lourdes Health & Fitness

"I started my journey at Lourdes Health and fitness in the beginning for my mental health. As I began exercising my mood started improving and I also began losing so much weight. Which also boosted my mood! I enjoy being there and interacting with the friendly staff and fellow gym members. I look forward to going every time! There's so much to do there that can cater to whatever your needs are!"

"This facility is so clean and beautiful! My pump was amazing today. The staff(especially the front desk) were extremely helpful and had no issues answering any of my questions. The sign up process is effortless, and it's a great bang for your buck! #planetfitnesswho?"

"The Lourdes Fitness Center not only cares about the well being of your health but they take the time to learn what works for you, your body, and your schedule! All employees I have encountered are professional and kind. I recommend the use of this facility to anyone looking to better their health journey. Well worth it!"

"The facility is awesome. Having free childcare is every mom's dream. Family swim on Sat and Sun is great and a mad house! All the hardware is well maintained. Just remember to byot(towels). The facility and the childcare would have been 5 stars. What made it lower was the obscure way they tried to price everything. We'd heard about it for a long time but didn't make any move, because the website didn't indicate any price. (Just like our healthcare system. We don't know the cost of anything until we are billed) We finally checked after receiving a brochure claiming $0 initial fee. The brochure also said no hidden fees, etc. So, I emailed them about my interest in the membership and liked to know the price. In return, there was no fee mentioned but an offer to set up an appt or a call to discuss. Since there was no way to know pricing before going, I paid a visit. N gave me a tour and asked me a bunch of questions. He said although Lourdes owns this, the company that runs the center is Fitness & Wellness Professional in NJ. They told me for the first member, it's about $66/month. The second person would be $63/month. There is an enrollment fee of $99/person. I told him about the brochure stating $0 initiation fee and N's response was, "oh, there is 0 initiation but an ENROLLMENT fee". (Do I look like someone that doesn't understand English?) So, I asked N to define the word, initiation. Now, he gave in and said it was a printing mistake the company made. I kept asking if there was any way to honor that. He then said if I could show him the brochure, he would honor it. So, my family took a photo and txt it to me. I showed him that and he said he needed to see the address, too. So, another picture to meet his request. And then, he was reading a txt. After he turned back, N said, the enrollment fee was waived, but there was the admin fee of $30. Now my family wanted to have a word with N. (Remember the "no hidden fee" in the brochure?) I put N on the phone. He had a very hard time defining what initiation meant. N didn't give in, tho. In addition to the Admin fee, there's also a maintenance fee that will kick in half a year later and will recur annually. So, the cost becomes 66+(30/12) per month plus 30 admin fee I gave in. N was shaking when he was typing. I didn't try harder, because I sympathized with N. He probably got instructed and yelled at by his boss and the customers so many times already. I do like the facility and the equipment. The salt water pools and sauna and childcare are worth it for me. They also let members put 6 friends on the guest list. Members can bring them in 3 times a year. And each visit needs to be at least 3 months apart. When one of my guests signs up, I will get a month free. For what the management company put me through, I have no passion to encourage anyone to join. To cancel, they need a 30 day notice. To have a printed statement mailed for you somewhere, it's $5 per mail. The gym is on the small side for the amount of members it's trying to take. On the family swim day, the pool is just packed. Prepare to get kicked and splashed by random kids from any direction. During my work out time(10am to 12pm), I could hardly find a place to do floor stretches without worrying about being stepped on. Most lessons are free to members on a first come first serve basis. One fancy Pilates class needs registration and an extra fee (I didn't bother to find out) I think the management company needs to figure out which group of customers is their focus. Now it seems like they just want to start making money and they just take as many enrollments as they can without figuring out a better system to manage the flow of people. This will hurt the business very soon."

"I absolutely love this gym and they make it worth every penny for the membership price. It is always clean and has every option from machines and weights, as well as a pool, hot tub, sauna, and a trainer that comes with your membership. I always look forward to going to the gym now and my trainer Lisa created the perfect workout routine for me and all my concerns/needs. Dont hesitate on signing up!!"