Valley Pool & Spa - North Hills

"I'm a first time pool owner with zero experience taking care of a pool. I'm so glad I walked into Valley Pool and Spa this past spring. Every employee is knowledgeable, patient and overall wonderful. They walked me through the steps needed for me to balance the chemicals every time I went in with a water sample...and my pool was beautiful without any problems all summer. They all answered my many questions throughout the season patiently and thoroughly, and they are the reason my summer was a pool success. Thank you for the confidence boosting this summer to a beginner in pool maintenance."

"Knowledgeable team and so helpful! I walked in knowing my problem but with no idea what I needed and left with not only the products to fix my issue, but the steps and how-tos to do it. Highly recommend!"

"The woman who helped me at the counter was super friendly and professional. She walked me over to the pool pillows that I was looking for and helps me find the right size. She also signed me up for the rewards program and gave me a new tag. I really appreciate my experience there and will return next year when I close my pool again."

"The General Manager, Jake, was phenomenal to work with. He was very thorough when answering our questions and he took his time. We were in the store past store hours, due to signing the paperwork, and he never made us feel rushed. Should we make any further purchases in the future, he will definitely get our business and we will highly recommend him to friends and family."

"There is one girl here that I am absolutely in love with, however, this one star review is attributed to the service department that my mother paid just under $400 to open her pool this year. It was a brand new pool. The installers drilled holes into it. They attached both the pump m, heater and ladder improperly; it took me four trips to Valley pools in order to remedy the issues. They didn’t put any diatomaceous earth inside in order to filter the water. She paid $75 for a cover cleaning, but they refused to do it whenever they got there. My 70 year old mother did it herself and asked for a refund on this portion of the installation; the assistant manager pulled up a faulty receipt on their system and made her feel crazy. I took over from there. The woman at the service department that I have contacted 3 ways has said that she will simply give store credit but will not refund the cost of installation. She has stopped responding to phone calls and email. I will be going to the Better Business Bureau and possibly small claims court. Absurd!"