Pei Wei Asian Kitchen

"Honestly wish I could give 0 stars. The customer service is so bad, they don’t even deserve 1 star. If I were to give stars for anything it’s the food and place itself, but the staff at this location makes me never want to come back. I’ve ordered there twice. First time they charged me for fried rice I never ordered, and the cashier wanted to claim I did. Had to argue to get a refund which took days. Also they told us we couldn’t eat inside and only take out even though they weren’t closing for another 1-2 hours. Then I placed a mobile order the other day while at work and accidentally selected my home address. I hit cancel and it said to call the restaurant. I did and they had the nerve to say they don’t handle cancelling of orders. THEN WHO DOES? What a joke. After some back and forth some “manager” finally spoke to me and kept sighing and giving me attitude when I was telling him that the app says to cancel by calling the restaurant. We ended by him saying I will be refunded in a couple days. It’s been a week and still no refund. I submitted not one but TWO contact us forms and still nobody has reached out to resolve this. About to dispute the charge for fraud with my bank if this doesn’t get resolved immediately."

"Last time I had food at Pei Wei was about 10 years ago in midwest US. They had more choices on the menu but now it’s more like a fast food restaurant. Food tasted good but probably not on the healthy side. The flavor of the drunken noodle was unique and just right, although the chicken in there didn’t absorb the flavor at all. Anyways it was good to have tried it again after a decade. The restaurant is clean and organized."

"This is by far the worst fried rice I've ever eaten in my life. So gross- flavorless and bland- just like it looks in the picture."

"It’s been quite some time since I have been to this place. Prior to Covid actually, and I was looking forward to going again because it used to be terrific. Sadly, it’s gone downhill in both quality and atmosphere. The food used to be excellent, with fairly large portion sizes. I would say the quality of the food now is just average and the portion size has gotten smaller. Making it worse, is that the size of the proteins are just very inconsistent. From one bite of chicken or shrimp to the next, the size varies greatly. See attached videos; means the smaller pieces are over cooked and nearly inedible. They have also done away with the fancy soda machine and replaced it with a much cheaper model which dispenses soda that is basically flat with next to no carbonation. The staff was fine, very little interaction with them but they were nice enough. The inside of the restaurant just looks worn down, night and day difference to the way the place presented just a few years ago. Disappointing to be sure, I think there’s much better value for your money in the area."

"It was a cold evening. We arrived around 7:15pm. There is a large display menu of dishes with pictures and descriptions, so we can have good expectations on what we are going to get. We said to have dinner in their dining area, but the staff said they will close soon, so only for to-go. Our orders were quickly done within ten minutes. The Thai Coconut Curry Chicken on brown rice was in averaging flavor. The Spicy Drunken Noodles were difficult to roll up using the plastic fork. The Kid’s House Special Chicken was simply chicken and pineapple in sauce on top of brown rice. We sat outside the restaurant, and finished our dishes at around 7:45pm wearing our winter coats in cold weather. When we looked into the restaurant, they were still open! We could not understand why they did not let us dine in!"