Walmart Auto Care Centers

"I choose to go here because I find their service valuable. However, the auto center always seems to be very, very busy. Know what to expect and plan ahead is your best bet. 1. Don't expect to reach the auto service desk by phone. But when I've shown up onsite, I've never waited more than a few minutes to get initial service. 2. Don't expect anything to be done fast. You might get lucky if you come on an off peak day and early, but even for a basic service, you probably won't be first in line. 3. Don't think you're going to walk in on a weekend, get a oil change or tire service while you shop and be on your way an hour later. Plan to drop off your car and come back (several hours) later. 4. Schedule ahead online, so you're in their system and they know you're coming. I've never had a bad experience with the staff, and they've always done acceptable work for me. It's not always the most convenient, but the services are not overpriced."

"traveled from va to nj over the holiday weekend & took my car here last sunday (before i drove home) to change a tire after i had one go flat. they changed my tire but my brand new jumper cables are missing. we’ve looked everywhere in the car & in the house in case we took them in while unpacking but we don’t have them anymore. i hate to assume they took them deliberately, but even if they moved them out of the trunk while they changed the tire, they didn’t put them back. been trying to call to talk to someone there about it and find out if they know what happened and no one answers the phone all day. also a clip on my side skirt is broken after taking it here & now it rattles. mostly upset about the jumper cables because i literally bought them in august."

"Took off today for my scheduled appointment to have my tires replaced, but 2 hours before the scheduled appointment, I got a text saying that my appointment was canceled because the tires weren't delivered yet. Not ideal, but fine not their fault, but 5 minutes after the scheduled start of the appointment I got a text message saying the tires were delivered. I then tried rescheduling online but it wouldn't let me, so for the next several hours I tried calling the store directly, tried online assistance, spoke with the online rep, nothing. I was told by the online rep that I needed to go to the store, but I was driving on a donut and didn't want to drive there if I couldn't get the tires put on. I went anyway to ensure I could schedule this weekend or be accommodated as a walk up. When I got there, walk up wait time was about 5 hours, and while there I also found out that their phones don't work. Don't bother calling, if you have a problem that cannot be solved online or in app, you will have to go there. Disappointing service. What a waste of time."

"Just avoid using their services. The manager and the lead mechanic were polite, but I had a 5 pm appointment to change my tires. In the morning, they called to say they didn't have enough employees to complete the job within my schedule. I explained that I couldn't come another day; that's why I made a reservation. I offered to come earlier if that worked for them, and they agreed. I arrived on time, but they made me wait for almost an hour before starting the service. Then, they told me they couldn't change the tires because my lug nuts were stripped. I said I could get new ones, but they started making excuses, suggesting they might have damaged my car and needed to tow it. I could sense they wanted to leave early, but they shouldn't have made me go through all this and then resort to lies to make me refuse the service. They initially gave me the option to cancel, so I did. I ended up taking my car to another place, where they removed the lug nuts without any issue. Overall, it was a disappointing experience with good prices but bad service and a negative atmosphere."

"Getting in touch with anyone on the phone is next to impossible. But go early and you'll be seen quick. Review documents for accuracy. Don't expect super expert service. Get the road hazard warranty if getting new tires, it's worth it."