Advance Auto Parts

"The store did not have the item I needed, and the gent working there took time to look online, find it, and refer me to a competitor because he knew I needed the product. I will continue to be a faithful customer. There is now no other auto parts store, only Advance Auto Parts!"

"STAY AWAY(!) for anything UPS related. They are extremely unorganized and have absolutely no concern for others' packages. I had requested one of my boxes be dropped off with them since they were listed as a UPS Access Point. I stopped by during business hours to pick my package up and no one was able to find it. They had UPS Access Point boxes mixed in with their own packages, and also had piles of boxes meant to be shipped out (theirs and UPS AP customers) all in the same area and couldn't figure out what anything was. I told them how big the box was and what it'd look like, and they still couldn't figure anything out. Instead they started holding up random boxes/envelopes/etc. that had other people's names on them and had ZERO resemblance to the description I gave them. So after wasting my time with that, they changed the story to UPS probably just lied about having it signed for and either didn't drop it off and signed for it themselves or delivered it to the wrong business. Seeing that the package required a 21+ (Adult) signature, the first option seemed highly unlikely to me seeing that UPS has NEVER left a box for me that requires an adult signature, without actually getting a signature. If anything it'd just stay with them and be delivered the following day. I ended up walking over to the dental office 2 doors down that AAP said sometimes gets their packages (How have they not spoken with the UPS driver (They said same driver(s) deliver each day) about multiple instances of delivering to the wrong business..?). I confirmed the name that was listed by UPS as receiving the package was the manager of the dental office. However, she had no memory of signing for the package either but looked through their packages in the back with no success. She then went on to tell me that she believes she took 2 boxes over to AAP the previous week since AAP wouldn't come get them themselves after multiple requests by the dental office. After returning to AAP, the manager also had no memory of the dental manager dropping any boxes off and changed his tune to start suggesting her story was suspicious and started pointing the finger at them. All this to say, I still have no idea where my package is and they have NO care in the world that there is proof of delivery yet my package is no where to be found. Not sure why I'm now having to bear the burden of finding the package that they lost. Either way, I've filed a claim with UPS who said they'll be able to track the package/truck at time of delivery and can confirm with their driver that it was indeed delivered. Following UPS confirming this, I'll also be filing a police report against both businesses since neither seem to want to give any details or assist in finding the package they misplaced. It seems like something more is going on here."

"They were very friendly and helpful. However, I waited over an hour for a battery warranty/ exchange and still did not get the battery that was supposed to get transferred there the next day. I purchased a battery in August 2022. However, the batter was 10/2021. The 2023 battery that was requested to be transferred to the store was a 2019 battery. After Dale City sent over a 2019 battery, I went to the Dale City location to pick-up the 2023 battery to avoid a longer wait time or another mishap. Therefore, I would just encourage customers to check the dates on their batteries to make sure it's new."

"The store manager (Curtis) is usually pretty good but today he lied to me twice. The first time he told me I had to come into the store to order my part when it clearly states online to call the store to order the part. The second lie came when he canceled my order (for another part) when other stores in the immediate area had my part but instead of telling me that he just said they were completely out. I ended up going to your store 09034 the guy their was awesome and very friendly and gave me my part in less than 2 min. Curtis we have to do better!"

"Super friendly and helpful staff. Easily explained car light bulbs and tips to get a good install. Will visit again for all my car needs. In and out quickly."