Sons Of Otis Auto Repair Inc

"Buyer BEWARE!! Friendly staff at locally & black owned shop, but they demonstrated questionable scruples & expertise. Tech put the wrong brake pads on my car then charged me again when after driving I discovered the issue & asked them to install the correct pads. The tech (as the “expert”) should have noticed the pads did not fit properly & opted not to install them, instead of double charging the client. We try to support small, local shops, but when they fail to deliver quality service, choose not to take responsibility for their failure in technical expertise, & then seek to pass along the costs of their mistakes to the customer this all leaves a negative impression & ensures that my family & I will spend our money elsewhere. Buyer BEWARE!!"

"Otis and Son's are the best around. I had a major tune-tune, pilot bushing replace and they replaced the oil level sensor on my Mercedes Benz. Otis and Sons were very knowledgeable of what needed to be done on my car. The mechanic Jamell provided the service and was very professional. When I asked him questions about the vehicle he answer them without hesitation. I asked him to check my brakes due to a faulty reading on the dash board. He could have said, yes you need some brakes but instead he was honest and told me nothing was wrong with my brakes. Otis & Son's are now my go to mechanics for all of my family car repairs. May God Bless Otis and Son's and family!"

"I called Thursday to see if I could have a blend door actuator issue fixed. On Saturday, when i called to check on the status, i was finally told that the passenger side blend door actuator was actually the problem, not the center one that i thought was the issue. I don’t believe it was actually the issue due to the amount of noise coming from the center one. They also told me that if i wanted to use American Express to pay, that it would be a 10% charge, but could not be provided with any policy written stating such. Customer service was not good, nor friendly."

"Note, always pay your mechanic with credit cards so that you can protect yourself. I only use these guys because my neighbor recommended them to me. My neighbor also has a BMW but I don’t know what the heck he was talking about with these guys. I previously left them a great five star review. I am editing this review because they created a problem with my BMW that took me months and thousands to figure out. They are not BMW mechanics nor do they have the correct tools to balance that sort of vehicle. I paid a what I thought was a decent price for installing shocks. Shorty after the install, my car started sagging again. I brought the car back and was told my issue was an air compressor pump. They charged me to install it and then it happened again. Long story short after taking it to BMW specialist and not trying to go the cheap option, the issue was diagnosed within minutes. I am not exaggerating either. There is a certain level of balancing and computer resetting when installing shocks. The mechanic at Otis and son removed the fuse to mask the issue because he knew that the pump was running nonstop. And this is why I have a problem with the service. Furthermore the reason why my air pump was running nonstop was because the mechanic at Otis and son installed the hoses incorrectly. There are three mechanics that I see there not one of them could follow up to make sure that there was any follow-through quality control."

"Otis & Jameel at Sons of Otis Auto really treat you like friends and make sure they get the job done right the FIRST TIME. Without a scheduled appointment I called the day before to express my concerns and I was given availability the following day. My partner had work done their previously and I wanted to give them a try. Not only did the team members took care of my lingering issues but and they also made recommendations to help me address my concerns, told me the names of the parts so I could purchase them myself and only charged me for the labor. Ultimately the prices are reasonable and dropping your car off is a great option. I dropped my car off at 8 am when they opened and picked it back up around 3pm the same day. I’d highly recommend this Black Family Owned business if you have auto needs within the PG County area, you will not be disappointed!"