Jiffy Lube

"What a pleasure it was to work with the mechanics and staff at Jiffy Lube on Ritchie Highway. They were professional, FAST (I was in and out in 20 minutes), and insightful. They shared coupons with me upon checkout, which I was unaware were even available, and had me call my dealership to double check the oil type needed for my car to ensure I wasn’t getting too expensive of one. I will absolutely be bringing all future car needs to them!"

"Positive Turnaround at Jiffy Lube -- A Sincere Thank You for Going the Extra Mile! I'm delighted to replace my previously negative review with this well-deserved positive update. The owner of this Jiffy Lube location personally reached out to me, taking full responsibility for the issues I experienced during my visit, which included slightly overfilled oil and a stripped oil plug. In a commendable display of commitment to customer satisfaction and service quality, the owner not only reimbursed me for the repairs, which were carried out at a mechanic of my choice, but also refunded the cost of the problematic oil change. This level of response and care was unexpected and deeply appreciated. The owner has taken my feedback to heart and is implementing significant improvements in service quality and staff training to prevent future incidents. Their assurance of these steps has been convincing. I was particularly impressed with the transparent and responsive communication throughout this ordeal. The owner's attentive and prompt email correspondence played a crucial role in restoring my trust in their services. This experience has taught me that while mistakes are part of any business, it's how these mistakes are addressed and rectified that truly defines a company's character. I commend the owner of this Jiffy Lube for their proactive, customer-first approach in resolving my concerns. It has renewed my confidence in their services, and I feel comfortable once again in recommending them for automotive care. A heartfelt thank you for your exceptional customer service and for transforming a negative experience into a positive one. It’s heartening to see businesses that genuinely prioritize their customers' satisfaction and go the extra mile to ensure it."

"I just finished changing the oil on my wife’s 2018 VW Tiguan because I tried going here on three different occasions only to hear three different excuses regarding their inability to change my oil. First off, there are NO complications for changing a VW or most BMWs or almost ANY german cars oil beyond any other country’s cars oil unless it’s like a Porsche GT3RS, to say otherwise is a 74 IQ comment. The drain plug is slightly different? Buy the $4 tool on amazon! There are millions of Volkswagens on the road, why not buy the $4 drain plug tool? Second, the last dude’s excuse was literally “i don’t feel like working on a volkswagen, wait until 10:30am for our volkswagen guy to come in”. He then started saying things along the lines of “let me put this in layman’s terms because it seems you don’t know a lot about cars, this car is German is it’s completely different to change the oil blah blah blah” which was amusing because I have taken apart german cars and put them back together, I just have a job so i’d rather not waste my Sunday changing oil for my wife’s commuter. Once again, it’s no different I literally just did it and it was three very difficult steps: drain oil, replace filter, add new oil. The horror! It was clear the guy just didn’t feel like doing it (probably due to a lack of incentives for how many cars they do a day but I digress). I would not recommend going here, because if they’re too lazy to work on a car with extremely marginal differences in process, they’re likely not intelligent enough to avoid messing a simple oil change. The jiffy lube in annapolis last year when we went there had no problems, perhaps they should take notes. I probably seem angry, and you would be right because I now smell like dirty oil instead of doing other more rewarding chores around the house or relaxing and watching the Bayern game."

"I have never had such a wonderfully pleasant experience for a car service! Everything was deliberately explained without being condescending and everyone so so incredibly kind. I felt respected as a car owner and appreciated as a customer. Highly recommend for quick, friendly service."

"I have been here many times, but my most recent visit will be my last. I brought 2 cars to this location on a Saturday. When I arrived with the first, I was told after their inspection that the coolant was very low. I generally keep tabs on the fluids between oil changes, but thinking I might’ve missed something I had them fill it. Before bringing the second car, I checked all the fluids. All full. After their inspection, I was told the coolant was very low on the second car as well. On leaving after service, the glove box fell open. Cabin air filter is behind the glove box and the latch had been broken when they replaced it. It is now ziptied closed until I can replace it. I popped the hood when I got home. The oil was overfilled and pitch black. I bought synthetic.The engine air filter cover was laying loose, unlatched. The one saving grace was the gentleman running the register, who couldn’t have been nicer. Not enough to risk my cars again however."