Subway Auto Body

"Recommendation from Next-door (Neighborhood website) vs using a different autobody shop. Both are state farm accredited shops. Vehicle was vandalized with scratch in door and dents in both bumpers, was told waiting on my bumper to come in . (Rear bumper) when I received the vehicle back the front " brand new bumper " was very dull on the side where damage was. Before leaving I addressed this concern. Their estimator told me it was wet out , and to return Monday when the person to address the issue was In view, and wS blown off by them. It's even obvious in the picture of the passenger side of the front bumper. You can barely make out any reflection. However I was charged with a replacement bumper. Lucky they have to obide by being a state farm shop that obligates them to make it right before the insurance company will step in. Shop looks professional, however the work and issue speaks for itself. FYI for seekers of a honest repair facility. I also tried reaching out, and was blown off . Luckily I have options. However beware! I perform honest work for my customers and employer . So doing slick moves like you see here is bad for business!"

"Got into an accident on December 1 of 2023. My car is still in the shop as of January 8, 2024. I'm rating this a 2 based on updates on my car. I have to keep calling the business to get updates, noone has called me. I understand delays due to parts etc. But please give customers a call for updates. Each update I received was due to me calling, I kept getting your car will be ready in 2 days, that day come don't hear from anyone. I call to ask for the tech person, he will be at lunch and I never receive a call back. I am anxiously waiting to see how the repairs turn out and test drive my car. Update :After leaving this review, I received the update calls and received my car. The staff is very friendly. My car was received in great condition and driving excellent. I would recommend this shop. Thank you"

"One of the best shops in Maryland, especially if you have Erie Insurance (OEM parts only!) The work these guys do is outstanding! I recently avoided a few deer on a ramp and ended up swiping a guard rail. Ended up needing body work, paint, suspension and minor electrical work done. Car was un-drivable because of a cracked steering rack. Car was torn down, parts were ordered, work was done in under 1month! That’s some seriously fast turn around for $13k worth of damage! The body guy Noah and Manager Rick Tracey were the best guys to work with! Fitment is spot on and my Grand Cherokee drives like brand new again! I’ve used this shop twice now, and they have been super easy to work with both times! Thanks y’all!"

"After getting into a minor accident, and my first ever needing a body shop, I was recommended to this facility by many people and my insurance adjuster. Everybody I worked with was so warm and welcoming and made me feel so good about taking my vehicle there. I was new to the whole process and they walked me through it. Turned out I also need a new tire which I didn't even know and they insisted on making sure that that was replaced for my safety. I cannot recommend this place enough. I picked my car up yesterday and she is beautiful. I literally damaged every portion of the driver side. My doors needed to be replaced, my front turn signal needed to be replaced. My tire needed to be replaced. Picking her up, I would never know she was in an accident!!! They did a phenomenal job and again everybody was so pleasant and helpful!!! Thank you to everybody there!!!"