Honda of Greenbelt Service 6500 Capitol Drive, Greenbelt, MD 20770

"I wish I could give zero star. It was my first time and it is the LAST. Worst place to go for service on your cars. I will never recommend this place. If they say 2 hour, forget about the day. They do not treat costumer nicely. Worst customer service. I thought to buy another Honda car from them. After worst service and worst customer experiences, I would not and would not recommend to anyone. I will never come back again."

"Without a diagnostic test, they suggested that I replace my transmission, when it was leaking and quoted me a cost of almost $10, 000.00. A second opinion, with a diagnostic determination, revealed that there was no damage to my transmission and the leak cost me less than $600.00. Obviously their practices are dishonest and as a senior citizen, age 71, who came as a trusting loyal Honda customer, they attempted to take total advantage of me. Never going to return there."

"If I could zero stars, I would. This was my first experience at the new Greenbelt location and my last. I never had an issue at the College Park location. I came in July 10th for an oil change and tire rotation. Afterwards, I heard some strange noises and shaking as I drove on the highway. My car was driving smooth before the service. I took it to a local mechanic and he informed me that the Honda technicians did not tighten the lug nuts properly. They were so loose that he could spin them by hand. In the photo you can see one lug nut is missing because it was so loose, it already came off on the road. I had to even replace a tire. An additional cost because of the technician’s negligence. This is a dangerous oversight by the technician. Any of the tires could have came off on the highway. I won’t be coming back."

"I had an oil change at Honda Greenbelt service center yesterday. 30 min after I picked up the car, one side of the splash shield/protector came off. I heard the sound while driving on the highway. It could be bad if the shield flew off and hit other cars. I took the car to a nearby shop and the technician confirmed Honda Greenbelt didn’t tighten the screws properly. This is the second time I had bad experience with this center that the technician simply didn’t the job properly, or the service team overlooked the diagnosis items. Never go back again."

"Alysia S. was exceptional from the start! This was my first time here, the existing reviews are what led me to Greenbelt Honda and I was not disappointed. Alysia was very transparent and kept me updated throughout the whole process. EVEN THOUGH, they could not help me with my Trucks issue(long story), they still went over and beyond exceeding my expectations. They couldn’t even service my truck, yet I was blown away by the Customer service received."