Precision Tune Auto Care

"Very good work, honored my coupon and treated me well."

"his auto repair shop is incredibly efficient, professional, and offers exceptional customer service. The mechanics are highly trusted and knowledgeable. Beyond fixing car issues and conducting test drives upon completion, Dele and his team educate customers to prevent larger problems and offer valuable tips. As a woman, I feel much more confident and empowered, understanding signs and what to look for in car maintenance."

"PLEASE READ CAREFULLY!!! 1st Amendment is freedom of speech. I was told to take down my original post down before they would pay for what they messed up. Originally, I went to this location to get my radiator fixed b/c the car was over heating. Informed the "owner" that if he contacts the warranty company they will pay for the issues, I will pay the deposit and we will be good. They put the radiator in and messed up the AC. Fixed the AC and the transmission starts acting up. They then told me, I would have to see the people who put the transmission in about the issue. The transmission is new and only 6 months old max. Take the car to them, who informed me there was no transmission fluid due to whoever put the radiator in left something loose. After 3 days of calling everyone on precision website and 2 locations(Who were claiming they were reaching out also). Returned a call and stated they would NOT pay for anything and its not their fault. So, I was stuck with a $544 bill . I had to reach out to Repair Pal who stepped in contacted all parties and let this "owner" know this issue was due to lack of resolution on their part. Repair Pal was willing to pay for half if precision paid for the rest. The "owner" then told Repair Pal they would only pay for the half if I TOOK MY ORIGINAL REVIEW DOWN AND NEVER WENT TO ANOTHER PRECISION EVER! I had to wait 4 hours for an oil change at a different location(Liberty Rd. Randallstown, MD) so I wasn't hurt about that at all. I took it down that morning but still took Precision 2 days to pay for their half. Not to mention the AC went out again after the transmission was fixed. Now I know you all read these I will follow your wishes to NEVER EVER EVER!!!! Go to another Precision as long as my family has my last name. This was a truly horrible experience and HQ wasn't even willing to listen to my complaint or look into this before they called and said its on you. (I still have the voicemail, also) While at this location they didn't even have oil to do oil changes. And would get smart with customers who walked in. Asked the customer, "Do you have oil because we don't". Please apply for a course in customer service, hospitality, mechanics and business."

"Love the fact that the owner Dele was patient, listening, and assisting with the process. Also was willing to wait after hours for a bit to have the vehicle there ready for the next working day. Diagnostics was very detailed with full straight forward explanation for my understanding which also gave me knowledge and confidence of how my car functions & what they are talking about. 40+ years' experience from the head mechanic Landis, also straight forward as well. Dele the owner is genuinely sincere individual. Dele & Landis came with options in case I wasn't sure of what I can afford and helped with the pricing as well. Loved the fact they let me test drive after the work they did. I am grateful and will become a regular. Earned my trust."

"Was there a few minutes ago!! The old guy at the front desk was infuriating!!! The lack of customer service was astounding. Simply asking questions about tires was met with the most demeaning and dismissive replies. I would not advise anyone going there for service! I quickly took my business next door to Perfect Auto and Body and Luis was kind and helpful!"