Advance Auto Parts

"I stopped by today to return three quarts of oil that I purchased a week ago. My car was leaking oil so I purchased them for that reason. I ended up buying a new car so no longer needed them. The guy working the counter in his early thirties was polite and efficient. The person I purchased the oil from, a man in his late sixties with who uses a cain, was also very friendly and accommodating."

"I’ve gone to this location for 10 years but will stop going there. This morning, the guy working didn’t know anything about brake pads and rotors but was pushing me to get what he had in stock, instead of listening to what I needed. He was very rude and I walked out. He needs training on how to communicate with respect and courtesy. You guys lost my business. Will never go there again."

"Had a wonderful interaction with Phil, who took the time to help me find a washer for my oil drain plug. Rather than pointing me to the aisle, he actually walked with me and helped ensure that I had the right one. I appreciate the fantastic service and will continue to shop here for my auto part needs."

"Exactly as advertised. Great location for the neighborhood to find parts for their cars. You will frequently see people in the parking lot making small fixes to their vehicles. Love this spot."

"Last time ever shopping at Advance Auto Parts. Purchased a tool which turned out to be absolute junk quality at this location. First use, the pins bent on very little force. I brought the tool in for an exchange for a sturdier tool. Note: I didn’t want a return I just wanted a tool that was quality enough to do the job it was designed for. I was told that the company policy is absolutely no returns or exchanges on tools or parts of any kind. Although this makes sense to me for someone who would utilize this maliciously by buying a part, using it once, and returning it, I just wanted to exchange for a part I could actually use. The associate was able to initiate a warranty claim and exchange the part for another, which seems more costly than just letting me exchange but I don’t know the economics of the auto parts industry so what do I know? I will try again with the tool this weekend, but it seems absurd that I would not be allowed to return defective or absolute terrible quality parts or tools. The associates were friendly and professional, I have nothing bad to say about them, this is more on the policy of the store and company. Plain and simple I’m not sweating the $20 too much - but it’s the last $20 I’ll ever spend there or at any other location. Use Amazon for cheaper price and hassle-free returns. Even auto zone wouldn’t have given me a hard time i just used this location for its close proximity to my home. Advice: if you’re going to refuse any compromises on even as much as an exchange, start stocking tools and parts that aren’t garbage. Edit: 1 star to 3 stars They were able to help me find a solution. Just beware that there is a no return/exchange policy on anything at all for anyone considering shopping here"