Koons Volvo Cars White Marsh 5395 Nottingham Drive, White Marsh, MD 21162

"My wife and I had an outstanding experience working with Koons Volvo Cars White March. Gary and Claron listened to our goals and preferences and, out of the many dealerships that we negotiated with, offered us the best deal within our parameter space. The signing process was fast and efficient with no surprises. Gary answered all questions and after everything had been completed gave us a valuable introduction to all the Volvo features. Looking back, I recall that Gary in his first email to me wrote: "My promise to you is not only a great deal upfront but a great deal out the door!" I am glad to report that he and the dealership staff lived up to that promise."

"David Stahl was great to work with and very responsive. The whole dealership experience was top notch from test drive to taking home our new vehicle. I felt I got a good deal, a great vehicle, and everything was very low pressure and explained clearly."

"I searched for a vehicle on several different websites. During my search I narrowed it down to two reliable dealerships. My decision to go with Koons were the positive reviews, recommendation from a friend, availability, knowledge, experience and professionalism. This was an awesome experience for me. Thanks to Robert and his team for assisting me in purchasing my new vehicle along with warranty."

"This is my 3rd review edit since having bought my 2020 xc90 Momentum from Koons on the 22nd of September. I had some concerns because the car I bought popped up with a few issues that one would not expect from a certified Volvo. I spoke with our sales person Tommy and was assured that my issues would be fixed. When the day finally came to get my car picked up, I was given a 2023 XC90 loaner car which was nice. Unfortunately the repairs for my car took 5 days and some of my issues with the car coming off the lot still remain. I bought my CERTIFIED Volvo at night, but come the morning, I saw 2 rather minor dents...but dents none the less. I had to wait longer for my car because there was corrosion on the wire harness on the driver's side which was said to be the cause for my right door lock not working. The lock, 3 vents and were repaired, but come to find out that whomever serviced my car forgot to replace the rubber stripping and now when I drive on the high way....theres a slight whistle and the possibility of water getting back into the door and the wire harness. Currently I'm in correspondence with my sales person and there seems to be some disagreement about what was said, but if im honest....when a person buys a CERTIFIED Volvo, these issues should not exist...and if they do, they shouldn't continue to exist after getting your car serviced. I really like this car, but between the issues driving off the lot and after the repair im not sure who is at fault. Is it Volvo for saying a car is certified with issues, the dealership for not checking the car before they sold it, or the service department for not adequately repairing my car and returning it to me. As a Saab Owner, this is very disappointing as I really wanted to make a seamless transition from one Swedish Car to another. I've written Volvo Corporate and they said they would contact me this morning, but haven't done so thus far....which only exacerbates my frustrations and worry. I'm frustrated beyond belief and about ready to write Volvo, Koons and the BBB. The emails are starting to feel contentious as if im bothering them for making complaints about errors on the car that shouldn't be....but if im gonna spend a lot of money on a car and buy its extended warranty...I expect the quality they marketed when trying to sell the car. This car isn't feeling like new...its feeling like I got this car from Carmax and not the dealer."

"Let me start off by saying hands-down our sales representative John was one of the most informative car sales reps that I have encountered. He was skilled proficient and an expert with all things Volvo .I was looking for a car for my son who had just recently had a rod blowout in engine. We decided to go with the Volvo S 90 T6 inscription. We lucked into having John as our sales representative and boy Did he not disappoint. Every last detail we wanted to know, was describe to us. He was not pushy, or just trying to make a sale. He was genuine, and kept me informed throughout the whole process. He was even excited to see and be there for my son’s reaction to this awesome new vehicle. I recommend asking for John when looking for a Volvo or any vehicle at this location this is not the first time I’ve been to Volvo. Buying a vehicle and I will come back because of the experiences I have had in the sales department. Sara"