The UPS Store

"I visited this UPS store to return several amazon packages. Admittedly, the last two packages were challenging as the labels were mixed up. Instead of showing a small bit of patience and grace, the person who I assume was the owner (Indian Man) was extremely rude and unprofessional. He yelled at me which obviously escalated the issue and repeatedly told me not to return because I was holding him accountable for doing his job as a business owner. He had zero regard for me as a patron of his busines. I would caution anyone who might be considering patronizing his business to reconsider. It is something to be said for 3.4 star rating. His customer service is deplorable."

"I've visited this location many times. Yesterday it was quite busy. I commend the employees there, I've never had any problems here, I'm sure there will be a few issues with all the customers that come through there. I have never witnessed any problems here yesterday, or in my past visits."

"I'm giving this place 2 stars because I've had good service in the past and the gentleman behind the counter seemed very kind when he dealt with customers. Unfortunately, the rest of the experience was ruined by the woman with the facial piercings who helped me and is atrocious. I had some Amazon returns and she was incredibly rude and rushed me. I was trying to match QR codes to the return items. She kept interrupting me and acting as if I worked for her or owed her something. I'm now concerned my returns may not have been processed and labeled correctly. I see from these reviews I'm not the only one who's dealt with her. In the future, I'll look for another option even if I have to go out of my way."

"Drove to La Plata store for the first time. I usually receive great service from other nearby UPS stores, but this one was different. The lady with black glasses and piercing was very rude and did not allow me to speak. Customer service is very lacking and I felt attacked. If you can please go to another store. Do not recommend this spot if you are a minority."

"I was just there trying to return a package, idk if this is just her personality but the sales associate spoke very fast and it was extremely hard to understand her. She was also very condescending & rolled her eyes as I inquired about the rule regarding the package I wanted to return. I’m not sure of the employees name but she has several piercings in her face and mouth which make it difficult to understand. Maybe you all should look into that and suggest she take them out when working to provide better customer service."