The UPS Store 1405 South Fern Street, Arlington, VA 22202

"This afternoon my husband & I came to drop off 2 large bags of amazon returns. I thought I had left enough time before the store closed but the returns took longer than expected. Even though it was my fault for not timing this well, the staff, Antonio & Justin were exceptionally friendly and helpful. Antonio had a great sense of humor & was patient with me and the QR scans. I have a disability & problems standing and it was nice that I didn’t feel rushed. He said “It’s okay, we got it!”. I come to this UPS frequently & this has been hands down the best service I have ever received. And for the other ADHDers that wait till the last minute to do Christmas returns - don’t show up 15 mins to closing! Thanks Antonio & Justin! Y’all made my afternoon!"

"We came here just today to ship out a few items 20 min to closing. The UPS truck was being loaded by the carriers, and the in-store employees were conducting end-of-day tasks. What honestly frustrated us was that none of the employees made it a point to greet us and let us know that it would be a little bit of time before they could help us. Some simple courteous statement (like a "hey, give us a few min while we finish up") would have been sufficient, but nope, that was too hard. We stood there in silence while both workers ignored us, and the guy at the register didn't bother to ask his colleague if they could assist. Never had any customer service issues at other UPS locations in the area, and we much prefer UPS over USPS. We're pretty disappointed."

"This is an update about the review I did about more than a month ago. It has been more than 6-10 business days and the documents that we tried to send failed to make it to the recipient. Again, don't attempt to send anything important from this store. Irregardless of whether it may be USPS or UPS, your staff should have let the customer know that this were to be the case. In the first place I wouldn't be sending through UPS if I've know that you were going to send it via USPS service. I would have gone straight to USPS. And AGAIN, I did NOT use the basic option. I selected the second most expensive option with the faith that it will make it there on a timely manner. . Your staff should ought to inform the customer if this were to be sent to USPS. People should be made aware. I hope. you understand the frustration where I am coming from."

"I have a box at this store and they recently "lost" my package. When i received the delivery notification from UPS and went to this location, Kat indicated the package could not be found even though her name was on the tracking notification as the person who signed for the delivery. When I asked where the package was she was only concerned with telling me she was not the person who signed for it. She also noted I had to file the complaint even though she signed for the delivery. At not point was there a sorry offered. Fast forward a week, after me filing a complaint and having to reorder the items. I go pick it up and the original package appears. More than a week later. When asked when it arrived, Kat had no answers, though you scan the packages, she could not tell me when it arrived or when it was actually delivered...NOTHING. She said tracking doesn't offer that detail...excuse me (confused face)?!?!? Again, at not point was an apology offered. While i have worked with her before without issue, she has no business being a manager. She has no desire to provide answers, take extra steps or provide basic customer service. Do not purchase a mailbox at this store if you value your packages."

"The reason for the 5 stars is due to Ellie. They helped us with shipping out a few large packages and took care of the notary I had to get done all in a few minutes. Extremely relatable and made my partner and I feel very welcomed. We will be coming here strictly because they were absolutely amazing."