Firestone Complete Auto Care

"The employees are very professional and knowledgeable and are readily willing to work with the customers to understand and solve their car problems. From simple oil change to complex auto repair problems, this is the best place in Baltimore one should go to. I recommend them highly."

"While I think plugging is a bit expensive these days, when I went to Firestone today. Which happens to be Sunday, they took care of me quickly. My ture had a nail it it, so they plugged it for me. The tech didn't mind expediting it so that I can make it to pick up my eye glasses. The gentleman working the register was very helpful. He noticed the nail in my tire as he was putting air in it. I appreciate their service today."

"Family been coming here for years and always was satisfied. Recently went in for one specific thing ended up having to do a whole lot more after they looked at it spending over $2000 and still had a problem. However the new store manager was a big help with making sure that what needed to be repaired after they already fixed it was done, so I’m new management, but they may have to retrain one mechanic"

"I normally don’t write reviews but I have to say the staff here are amazing. From the front desk with James to the mechanic Myron. They took care of me and the car in a fast and courteous manner. They are very professional and helpful. I was so happy and appreciative of Myron who took care of my car issues and had me out of there in no time. I highly recommend everyone comes here. They are professional and knowledgeable. The service was fast too! Thank you James and Myron!"

"They completely messed up my vehicle. I had gone just to do an oil change since I had a good experience last time. As I was picking up my vehicle, the guy on the counter tells me to take my vehicle to the dealership as I am having transmission issues. I paid $99 to do an oil change. My car was stalling as I was driving home. Next day, I take it to the dealership. The technician at the dealership asked me if I had an oil change done recently, I did let her know that yes I did have an oil change the day before. The technician at the dealership then informs me that the technician who worked on my oil change drained my transmission fluid and added extra oil to my engine which completely messed up my vehicle. The dealership then informs me that they have to fix my transmission fluid which is costing me $479 in addition to another oil change which will cost $79. In addition if any damages to the transmission there will be additional charges. Firestone is completely responsible for this disaster they did to my vehicle. Please be careful going to this location. You can certainly see as they have no caring for their customers and clearly not knowledgeable about vehicles."