Pep Boys 8635 Liberty Road, Randallstown, MD 21133

"I had my car towed here from Owings Mills, as my insurance only covered 15 miles. They diagnosed the vehicle, but I wanted to take it to a shop I truly trusted and for good reason. I recently moved, so the drive to Randallstown went from 40 minutes to an hour. I had called them the day I was going to pick up my vehicle, asking if they would just leave the key in my vehicle since I knew I was not going to make it before they closed due to how far I live. The person on the phone stated that they would leave the key there for me. However, after driving an hour, we got there and my key was not in there, despite having already expressed how far I lived from their shop. If they can't remember something as simple as that, I do not trust them to do anything else on my vehicle. They are also the least personable people I have encountered. When answering the phone, the man sounded like he hated being there and that doesn't make me trust their shop anymore than I already do. Which is none."

"Wayne was terrific. Explained tires and the differences. Helped me make an informed decision. Patient and knowledgeable. Great experience!"

"10/3: Took my Toyota 4Runner into PepBoys of Randallstown for 4 wheel alignment and four new tires. Booked the appointment online and asked to if I could upgrade my alignment option. I was informed I could not. Darnell was the tech that serviced my vehicle and Marvin was the person that checked me in. I left the location and noticed a slight tire vibration and shaking steering wheel issue. I assumed it was minor balance issue. 10/10: Called Marvin at the Randallstown location to inform him the issue was still present and to schedule a time to bring it in. He stated the earliest was 12PM as though they were busy but the online scheduling tool was available the entire day. I reserved a slot to add to the books. 10/11: I brought the vehicle back in to Marvin and he assigned the same tech (Darnell) to resolve the issue. Marvin informed me the issue was resolved and gave me my keys. I noticed that the ride was harder and the vibration and shaking was very noticeable at lower speeds. Once I reached 55 mphs I nearly lost control of my vehicle on 695 due to violent shaking and vibration of the steering wheels and tires. I pulled over and measured my tire pressure to notice that my PSI on each tire was above 42 PSI and the cold PSI for a 2013 4Runner is 32 PSI. I was able to bleed out the air of each tire to about 35 PSI and I took it to the location in Catonsville. Upon their discovery they noticed that my tires were slightly out of balance and that my front wheel alignment was incomplete on the front right hand side. They worked the issue. This is unacceptable customer service and business practices by PepBoys of Randallstown, and I could have been injured or lost my life if I wasn't able to regain control of my vehicle. I am requesting a full refund and to be reimbursed for the hours spent trying to get an issue resolved that should have been resolved at the beginning. The Catonsville location exhibited professionalism and ensured my vehicle was safe to drive."

"When I booked the appointment I was told it would take 1-1.5 hours to have my service complete. Since the time was reasonable, I didn't drop my truck off. Unfortunately, it took 3 hours to have my tires put on and a wheel alignment complete. I would suggest dropping your vehicle."

"Happy with the service I received. I made my appointment online and when I got there, they looked to be very busy. I understood when you make an appointment online the web system does not take full account of their workload. So I thought it was going to take a while but, my oil change was done in a timely manner. When my vehicle inspection was done and they found something else that needed to be done. That was completed in good time as well. Thanks to Darnell S and William E for the excellent service I received. Y'all are appreciated."