The UPS Store

"I don’t want to make it personal but from what I have experienced, their staff is very rude and unprofessional and maybe racist. I went to return my package, waited in a long line, I asked the staff if I can use their tape to seal the package, she said she needs to charge me $1 for that! However I saw the African customer in front of me who’s package got taped by them without charge, and when it’s my turn I was asked to pay to tape my package!!!! Even though I was a bit upset but I still asked her nicely if she could give me my label, I can bring my package back home and tape myself, but she just teared the label apart right in front me said she can’t give it to me! I had to go home and tape my package, next day I went back to the store with a taped package, asked them to reprint the label, they said label can’t be reprinted! I checked the label status online, it shows it’s in transit and fee is charged, she couldn’t even cancel it or reprint it! I had to waste a long time to contact the merchandise again to request another new return label! This is so so so unprofessional! I have never experienced anything like this in any delivery company, please close this location because I will never come back again!"

"I understand being busy, but the customers are also busy. I went in to get a large envelope and send a return around noon. There was one clerk and one customer in the store. Apparently the one customer was doing something complicated, because I stood around for about 5 minutes and the clerk never even said, “hi,” or “I will be right with you,” or anything. The other customer expressed more interest in my existence than the clerk. I was there on my lunch break and had many errands to do, it would be considerate to say, really anything, so I might have an idea of whether I should stay. I ended up putting the large envelope back and leaving. Normally at this point, a clerk might say, “ma’am, this will only take another moment,” but no. Apparently communicating is difficult. It’s ok, there are dozens of other places to buy envelopes and ship things in the area."

"Some "Hi" at starting of transition and "Thank you" at end of transition wont hurts I guess. I was dropping off the package from amazon that have label and box already that dont need any interaction other than HI and Thank you and she cant even say that"

"These people are both very annoying, they didn't want to help me and they just told me that they didn't understand my language and they both looked annoyed and lacked patience. I was making an effort to speak to them in English. But they are discriminatory. I both went to another oops and they returned me and the people at the UPS location on Frederick road are very friendly."

"Great UPS Store location. Busy after 5pm which is the definition of common sense. Andy and staff are very polite, always helpful and kind. If you have a meltdown being rude to UPS employees, you should seek professional therapy"