Ashley Store

"Ethan was awesome! Extremely helpful and went out of his way to check every option for us! We are leaving very happy and pleased with our experience we will continue to come and do business with Ethan!"

"I would give 0 stars if I could but I will give two stars for the positive experience we had when purchasing our furniture. When purchasing all staff were phenomenal, very helpful, and got exactly what we wanted. However, everything since delivery has been a complete dumpster fire. We are currently going into week 12 of this. When our sectional was delivered, the individuals delivering the furniture were very reckless with the handling (hitting the furniture on walls). Additionally, there were three damages that included ripped fabric and damaged wood under the upholstery. One damage is understandable maybe but three is a question about the quality. One of the damaged pieces was removed from our house and was re-ordered on 12/2 which is greatly appreciated but is just scheduled for delivery on Saturday, taking us to the 12 week mark. The half of a damaged sectional we currently have has made 0 progress since 12/2. Ashley’s solution was sending a repairman out (still waiting for that).Wouldn’t you think replacing it would the solution? Let’s just put a bandaid on the current issue. I called last week about getting our current damaged piece replaced, instead of continuing to waste time and wait for a repairman to come out and need to re-order it, and wait for a delivery 4-6 weeks again but we still haven’t heard anything. By the time we get our whole sectional it’s likely going to be 16+ weeks. The customer service that has been displayed in the last few weeks has been very disappointing to say the least. When customers are spending a good chunk of money on your products and you mess up, do better and fix the issues in a timely manner and be transparent about what is going on when a timeline is given and is not upheld to."

"Worst company!!!!! Poorest quality!!!!!! You will never receive another penny from me! Purchased sectional $2500.00, in less than a year, with minimal use, 2 adults in our home, fabric was pulled, torn and pilled! Ashley wouldn’t help in anyway, we purchased extended warranty and warranty company denied our claim! In addition the frame appears to be damaged under the upholstery, that claim denied as well!! BUYER beware, I would steer clear of this place. Even the warranty representative that came to my home had terrible things to say about Ashley as a company. So disgusted, in less than 2 years I have to purchase new furniture."

"Honestly, i came in here just looking for a sectional couch with a budget. The customer service was great! Thank you Greg, for trying your best to help me find the perfect couch for me and my family. He is very respectful, he matches peoples vibe, and he’s cool. I recommend people coming to Ashley’s furniture in hagerstown!!"

"When I went furniture shopping the staff were the most friendly and helpful people. Delivery went smoothly but I expected a battery pack for the recliner to be included as that is what I was told when I purchased my recliner. I called Ashley Furniture in Hagerstown and they had a battery pack waiting for me to pick up at the store right away. Thanks again to Miranda for getting this taken care of so quickly. Also Tonya is the one who sold me my sofa and she was excellent too. I will refer the Hagerstown Ashley Furniture’s Store to family and friends."