The UPS Store 322 Mall Boulevard, Monroeville, PA 15146

"The lady who attended to me at the Monroeville Store was marvelous, excellent customer service! Employee No. 137894."

"Called this afternoon with a question. Girl who answered the phone was not really helpful, but worse was quite rude. Honestly the place is iffy at best with service since they seem to mostly employ kids. I don’t mind if a worker can’t help me but the unprofessionalism was alarming. Just admit you don’t know rather than speculate and talk rudely to customers. In the end, I wouldn’t bother calling the store with questions about their services. You’re better off talking to the robots on the corporate ups line. By the way, ups packages dropped at usps boxes WILL go to the company. It just takes a while. The useful robots taught me that."

"Came with a return label for school textbooks and after 30 minutes of waiting, it didn't scan into their system. The label was provided to me by my university and was told by both The UPS store and my university that I'd be stuck with the postage since they don't reissue labels. Absolutely no help or customer service on either of their parts."

"I use UPS very often for work, this store is so slow. Line out the door and an average 30 minute wait. I understand everyone is new and training but it's ridiculous. Maybe train people in the off hours instead? The manager is nice and friendly and helpful but something needs to be done about efficiency. I'm staying away from here for a while in hopes it gets better. With the holidays approaching, I may not use this store until January. I drive to other UPS stores and I'm in and out in minutes."

"I use this ups store constantly for work. Lavon and Dana are awesome! I never have any issues with them. Actually up until the last month or two I haven't had issues at all. However I guess there's some new people specifically one guy who makes my trip at least 10-20 minutes longer than it needs to be. I was patient for a while and figured he was just new and needed time to learn the system but its been at least a month if not more and he still gets it wrong every time. The old staff was great but now my visits are always long. I got here at 1 and was in like for maybe two minutes before getting help. Its now 1:35 and the past half hour has been him not being able to work the system. He is very nice but he is slow and overall bad at his job and just doesn't seem to care. I hate leaving reviews because normally I just deal with it but I think this feed back is important because nothing is changing."