Massage Envy 70 Pleasant Valley Street, Methuen, MA 01844

"Never had services at Massge Envy and never Will. If I could give 0 stars I would. Had an appointment at the Methuen MAlocation and had to cancel same day due to waking up sick. Was told I would still be charged a fee. So said then fine I would come in and get everyone sick. Yes I was upset.. I'm sick with a fever.. Was told that I was being disrespectful. No I was being considerable not wanting to get people sick. This was supposed to be a gift and wanted to sign up for their membership and now I have no desire to EVER use their services. I understand they have a policy for same day cancelations and I can see if I was trying to cancel an hour before but seriously I was canceling 6 hours before. So if you book an appointment and you happen to get sick the day of your appointment just go or you will get charged. Apparently they don't care about the health of their clients. In response to feedback. I don't care what needs to be improved. Since I will NEVER be a client or recurring member."

"I would not recommend becoming a member. I have called 6 times in 5 days and actually drove there to cancel my membership and every time I've been told that they couldn't help me and the manager who I was told was Liz has not called me back. They refuse to return calls and trap you into a membership. I feel awful for the employees. If they treat their paying memebers this way can't imagine how they steal and cheat their employees"

"I've been getting massages for 30 yrs. I am also a business owner for over 30yrs. I had the worst massage a few weeks ago. I spoke to the manager at the Methuen location and she was useless. It cost me #130 dollars for a terrible message and when I complained she would only offer me an additional to another massage I had to pay full price on. When I said I wasn't interested, and I wanted a refund, she got nasty and hung up on me. I will never ever go back. It was a terrible experience all the way around!!"

"I don’t recommend. Their “60 minute” massage is actually 50 minutes of hands on which was my experience during my year membership. When I addressed this they explained that the 60 minute includes the consultation before massage begins and the time it takes for the client to get unchanged. This has never been my experience anywhere else. The two stars are for some of the massage therapists that are good and that the facility is clean and quiet."

"I have been a member of massage envy for several years and can say for a fact that their service has gone down drastically while their prices go up. I wish I had ways of proven it to whoever may read this but more often than not my appointments have been canceled and unavailable to be rescheduled anytime nearby. Specifically in the last year or so More than half of my appointments have needed to be rescheduled on a date that is not even within two weeks of the original. Today my appointment was canceled not even an hour before I was supposed to arrive. If I had canceled my massage on my behalf they would be charging me for a full massage. Now I want to reschedule my appointment, it cannot be rescheduled until August based on their availability and my work schedule. You would think that canceling on a customer last minute would mean you would want to take care of that customer so they don't leave. I am one of those customers who will leave in hopes of finding a place where I can get a massage in a timely manner without last minute cancellations. Also, if you have a massage envy membership at a different location, they can and will charge you extra because their prices do not match between massage envies. Needless to say, I am not a happy customer and I will be trying to use up the last nine credits I have before I cancel my membership. If you cancel your membership and want to keep your credits, you have to pay a holding fee of $10 a month to not lose those credits. My advice is to shop around and not jump on the massage envy chain bandwagon. It will be fun at first until they stop caring about your schedule."