SVMC Northshire Campus

"We started visiting the Northshire campus back in March for their pediatrician, Dr. Mann (our previous pediatrician retired). Transferring records was the only thing that took a long time (and that was no one's fault). We've been there for several visits since (and also to SVMC pediatrics in Bennington when Dr. Mann was not available in Manchester). My daughter has responded so well to the doctors she has seen at both offices, I couldn't be happier, especially because she was afraid of her old doctor. Getting in is easy, and the triage nurses always call back if we have an after hours question. I would recommend this office."

"I am so disappointed with their services. I had to wait 8 weeks for an appointment for severe headaches and neck pain; 6 months for a physical. My doctor is good and helpful, but getting seen is frustrating.They don't even seem to care about how long it takes to be seen. They just make excuses."

"I have been a patient for over 20 years with a revolving door of primary physicians. I recently called to make an appointment and I was put on hold to talk to a nurse. After explaining what my ailment was - while trying to talk above the dogs barking in the background - she put me on hold to schedule an appointment. She got back and told me that I have not been there in a couple of years and I am now considered a new patient - and they are not accepting new patients and to call the doctor finder."

"I was here about 5 years ago and the service was terrible. I had left a bad review and I swore that I would never come back again. My doctor retired and my files were sent to this facility. I had heard that this facility had new staffing so I decided to give them another chance. My experience was a good one. I want to give a special shout out to Patty at the front desk for being professional and nice to me. I also was to acknowledge Danielle who was very thorough and nice as well. Above all, I want to give special recognition to Dr. Schwartz for going above and beyond his role. He was Attentive, Kind, Caring and made me feel good. He absolutely DID NOT rush me (like others Doctors do) and he took his time to listen to me and resolve my issues. Thank you Northshire for turning things around and for making my visit a pleasure. I WILL tell everyone about my great experience and I hope that this good customer that I received will be consistent with everyone that walks in your door. Thank you."

"My family and I are new patients at Northshire Medical center after Shaftsbury Medical closed. I went through the process of having our medical records transferred and they called stating that if you need an appointment we were all set just to call and schedule. A few weeks later I got hurt at work and needed stitches so I called. After jumping through flaming hoops I finally got in. After first being told the urgent care or express care was closed I asked to speak to a triage nurse and miraculously got an appointment. While scheduling that appointment I was told that if I did not schedule appointments for myself and my family we would loose our new patient status and no longer be patients at the practice. So I scheduled physicals for all of us. My son two months from now, my husband and myself not until the beginning of next year. 10 days later my son is ill and needs to see the dr. I was repeatedly told there were no appointments available. His condition worsened and I called the on call dr who did not call back for 2 hours at which point I had already taken him to the er. I did get in touch with a patient advocate who has been amazing. She just called me and informed me that we can not make sick visits with this practice until after our physicals. Essentially if one of us gets sick between now and then we have to go to express care or the Emergency Room. None of this was explained to me when I was scheduling these appointments… none of this was explained to me when I called for a sick visit. How does this happen? How is this not mentioned during multiple attempts to get an appointment? I get being short staffed… but this is a huge piece of information and Completely unacceptable!"