Granite State Management & Resources

"Nothing great about having to repay loans, however, I've had several interactions with their support team regarding my loans and they have always went above and beyond in supporting me and my questions. Any small question I can call them and they'll guide me right through it, and their phone line is always 0 wait. Wish that they were better at communicating stuff through online communication, but a little old fashion phone calling never hurt nobody."

"Not ever fun to repay loans, but I'm ~25% repaid on my loans, and I have had a very easy experience with GSMR. Customer service has always been friendly and helpful, I appreciate their knowledge as I try to understand this system myself. I hope the remaining 75% continues to be as smooth!"

"Hey, I don’t love paying my student loans back, but GSM&R has serviced my undergraduate loans for decades now and they’ve ALWAYS been great to work with. Over the years, I have called their main number with very little understanding of what my situation was, and each and every time the person on the other end was patient, personable, and thorough in explaining my status and options to me. More than that, they have always been remarkably proactive in telling me things that benefited me, such as various forbearance eligibilities I might have, the best time to consolidate, or even filling out electronic forms for me and sending them to my email for my electronic signature to make it easy as pie. One time a representative explained to me that, because I’d been making my loan payments while in deferment (which I did all throughout my undergraduate and graduate education), I’d accrued that many months of future forbearance credit, which turned out to be vital during a few lean years down the line. I understand that loan companies are for-profit corporations, but I have always come away with the feeling that GSM&R had my best interests in mind, not their own profit motive. Especially remarkable for a company whose services I had basically no choice to utilize or not."

"I went through some hard times graduating into the wake of financial collapse in 2008. I was scrubbing toilets at a hospital, stocking shelves at a grocery store, and working security at a methadone clinic while living with my parents and barely getting by for several years. I burned up all my non interest accruing deferment pretty quick. fast forward a few years I finally land a decent job but it is still an entry level position but I start repaying on my private loans while deferring the FFELP loans. Finally run out on that too and have to start repaying it all. I am paying $800 a month in total student loans ($500 of which went to GSMR) while my take home after taxes and health insurance (thanks individual mandate) was $650 a week. I made payments on time for years despite all this. a couple years back my job required me to transfer states, my wife lost her job because of this and we no longer had her income. we rented an old as mobile home and drive 20 year old cars wait to have children never eat out, cook/eat bulk food at home, steal our netflix from parents... I fell behind on payments and missed a month. No effort made to reach me instead, I get a notice that my account is delinquent over 45 days and they sent it to the credit reporting agencies. BUT the worst part is they don't just send a single report, because I took loans from them almost every semster they send a stack of reports for each loan group. My credit score went from 750 to 500 over night. it took me 3 years to rebuild it. They refused to work with me during covid. They basically refuse to work with you at all. threaten to stop repayment, they will remind you they will sue you, send you to collections, and or just get the government to garnish your wages. If you work for this company you are a person of low moral conviction and are complicit with the malicious and abusive practices of a morally bankrupt entity."

"This company makes zero effort to help a person pay off their loaners. I’ve called 3 times to ask them to please re-calculate (re-disclose) my new principle balance so I am paying less interest and every time I call they give me the runaround for why it hasn’t happened. Also, I’ve asked to speak the a supervisor a handful of times and been denied because they are busy. Stay away from this loan management company if you can. They are truly operating under the devil."